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Sydney - 30 June | Melbourne - 15 July

MX 2022 is a gathering of association leaders and achievers, and industry experts – pushing beyond the status quo and leaving behind a trail of innovation and disruption that moves the association sector forward.

Join us for a day of interactive sessions and gain valuable tips from industry experts and sector trailblazers on developing a winning MX strategy, increasing member engagement, identifying and implementing new technologies, and using omnichannel communications and more.

MX has been designed for association executives to gain insights and benefit from remarkable case studies from associations using a CX strategy to better understand what their members really want and need from their association.

Reserve your seat at MX 2022 to get valuable insights, hear real-life case studies, find solutions, network, and build your professional contacts.

9:00

Registration, Morning Coffee and Networking

9:30

MX Opening and Welcome Session

9:45

MX Roundtables 

11:00 - 11:30

Morning Tea & Networking

11:30 - 1:00

Association Case Studies

1:00 - 2:00

Lunch and Networking

2:00 - 3:30

  Association Case Studies

3:30 - 3:45 

 Quick Break and Refreshments

3:45

Closing Keynote

4:30

MX Concludes


SPEAKERS

Master of Ceremonies - Paul Ramsbottom, Managing Director at Advanced Solutions International

MX Roundtables - Embedding Member Experience into your Association 
Master how to embed Member Experience into your association. In this interactive session, you will learn and problem solve amongst peers and fellow association professionals. You will gain knowledge across identifying and problem-soling techniques, tools to apply Member Experience improvements, defining a Member Value Proposition, enabling your digital ecosystem, and learn new ways to innovate. Bring your new ideas, challenges and creative thinking, as this workshop will see new MX ideas created like never before.

Closing Speaker - Creating a Customer Experience Strategy that Works presented by Dennis Singh, Partner at Bayesian

Association Case Studies 

Charles Cameron, CEO at Recruitment, Consulting & Staffing Association
Jonathan Tuckfied, Sales & Service Manager at NSW Farmers
Danielle Edwards, Membership & Engagement Manager at Australian Dental Association
Madeleine Culbert, CEO at Institute of Public Administration Australia


PARTNERS + SPONSORS








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