Long description
We design and implement bespoke and tailored service offerings for association members which provide expert advice and tools to assist with all facets of employment relations, HR and WHS matters.
FCB’s Telephone Advisory Service (TAS) is one of the most highly regarded telephone based employment relations services in Australia, made up of qualified solicitors and senior HR and IR professionals. Our reputation is based on our commitment to three key client expectations – accessibility, accuracy and consistency. Handling between 15,000 and 25,000 calls per annum, we pride ourselves on having market leading service standards in regards to first time response rates, wait times and transfer rates.
FCB also offers a Human Resource Information System utilized by more than 8,500 businesses across Australia. Our online information and management system, provides businesses with human resources and workplace relations support wherever and whenever they need it. The cloud-based platform provides industry-specific information; contract, policy and other document creation capability; as well as people and safety management workflows.
Our premium offering for associations and their members entails a complete people management solution which provides unlimited professional services and 100% cost certainty. This offering is known as HR Assured and guarantees to reduce the costs and risks associated with managing employees while ensuring the adoption of best practice management.
