Membership & Customer Service Officer– NFP Peak Body
Full time, Permanent
Fitzroy, Melbourne, 3065
Hybrid, 2 days WFH, 3 days WFO
Salary plus super

About the Company
Occupational Therapy Australia (OTA) is the not-for-profit peak body representing over 11,000 occupational therapists and students nationwide. Focusing on enabling individuals' participation in daily life, OTA supports therapists through lifelong learning, evidence-based practice, and career development. Through partnerships and collaboration, OTA ensures the profession's growth and best practice within the allied health sector.

The Role
As a Membership & Customer Service Officer you will play a key role within the team. Being the first point of contact for member queries, you will ensure exceptional customer service is provided to Occupational Therapists whilst also contributing to membership engagement projects. Your role involves administering member benefits and onboarding new members, responding to inquiries, and supporting engagement initiatives like events and professional development.

Working with Occupational Therapy Australia
The OTA prides themselves on having an inclusive and supportive workplace where your personal and professional growth is the priority. They offer a healthy work culture that promotes work-life balance with a hybrid and work from anywhere policy, career development, and employee well-being. As part of the team, you’ll enjoy opportunities for career advancement, with clear pathways and opportunities.

Key Responsibilities

• Respond to member enquiries via phone, email, and in-person, ensuring exceptional service
• Be the first point of contact for members and triage to the relative person or department
• Provide administrative support for member benefits, events, conferences, and CPD programs
• Administer alerts for membership renewals and other member communications
• Manage daily administrative tasks, including mail, contact lists, and office supplies
• Maintain accurate member data and contribute to the improvement of workflows

Skills and Experience

• Experience in a membership-based organisation or a strong background in customer service and administration
• Strong communication and customer service skills, with the ability to engage effectively with members and stakeholders
• Proven experience with CRMs and maintaining systems for efficient data and document management.
• Ability to manage workload independently while collaborating within a larger team.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and email systems.
• Excellent organisational skills and attention to detail

How to Apply
If you're passionate about delivering high-quality customer service and administration with a focus on collaboration APPLY NOW. When applying via Seek the salary details will be disclosed on the next steps. Please confirm your desired salary in your cover letter.

Applications will be reviewed when presented and interviews will take place shortly after.

Revise Recruitment and our client embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.