Company
The Real Estate Institute of NSW (REINSW) is a leading membership association, representing and working with real estate agents across NSW.

Employing 41 people, we provide a range of services and products designed to help agents do their jobs better.

This includes nationally-accredited training of real estate agents, practical advice and information on the application of legislation and regulations, and the sale of a range of services to support the real estate industry.

REINSW has invested heavily in technology to help our people be at their most effective with the recent introduction of AI tools. All team members have a laptop to facilitate flexible working, and use systems such as Zendesk, iMIS (a leading association CRM), Microsoft Office365 and Zoom Phone.

We are based near Hyde Park in Surry Hills in a newly-renovated heritage-listed office. Our team love the open-plan environment, variety of working areas, and the sit-to-stand desks!

The Role
Reporting to the Membership Manager, you will assist the Data & Reporting Coordinator and Products & Services Coordinator with the day-to-day relationships and engagement with Members and data integrity for accuracy of contact information within the CRM.

Focusing on engaging with disengaged, eligible to opt-in Non-members and at-risk members to improve their engagement with REINSW products and services. Therefore, increasing the overall retention rate of existing members and increasing the acquisition of new members.

Your duties will include but not be limited to -

• Build and maintain strong relationships with members, non-members, internal staff, and other relevant contacts/third parties.
• Take agency and individual membership enquiry calls where additional support is required and complete the membership process
• Obtain monthly membership data and identify members that require contact due to non-engagement to improve engagement scoring and record conversations within CRM.
• Arrange for membership packs to be sent out within 5 working days of an event (new membership, anniversary, engagement). Record packs sent within CRM.
• Contact cancelled members as they submit their cancellation request and recover membership where possible. Record outcome with CRM.
• Attend events where required to assist with promoting membership
• Complete monthly membership welcome calls and ensure that membership onboarding has been completed within 5 working days of application.
• Provide support to the Membership Customer Service team during busy periods or leave coverage.
• Conduct engagement calls and tasks daily, and other related tasks per schedule.
• Provide a monthly report on risk, issues and other items relevant to membership.
• Conduct an annual review of membership packs and advise the membership manager of any required changes prior to the membership renewal period.

About you

• MUST be an Australian citizen or Permanent Resident
• Minimum of 5 years’ experience in data entry, database management.
• Intermediate skills in the use of Microsoft Office including but not limited to, Word, Excel and SharePoint.
• Intermediate skills in the use of databases especially CRMs, AMS, CMS, EMS, SAP, or ERP systems.
• High level interpersonal customer service skills to deliver a customer centric environment.
• Excellent time management, written and verbal skills with high level of attention to detail.
• Excellent problem-solving skills with the ability to work independently.
• Ability to work confidentially while managing sensitive company and customer information.

Desirable

• Three years plus in relationship management.
• Advanced knowledge of Microsoft Office suite of products.
• Association/Charity experience.
• iMIS knowledge and skills (qualifications).
• Knowledge of HTML an advantage.

What's in it for you

• Competitive salary
• 20 days of annual leave
• 3 days shut down leave over the Christmas period
• Flexible working in office and from home (work laptop etc supplied)
• Opportunities for external training
• Build your skills
• Modern computer systems to help you be more efficient
• Office located close to three train stations and a variety of bus services.

How to apply
Apply online here including your resume and cover letter (only applications including a covering letter will be considered)

REINSW will review all applications and invite the selected candidates for interview (by Zoom or face-to-face)

Please note that only candidates being invited for interview will be contacted.