About the business and the role
ACS is the professional association for Australia's information and communications technology (ICT) sector. We are committed to creating the environment and providing the opportunities for our members and partners to be recognised and succeed. We are passionate about the ICT profession being recognised as a driver of innovation and business – able to deliver real tangible outcomes
In joining the ACS you will be joining a talented and committed team dedicated to advancing the ICT profession and society. You will be provided with an attractive remuneration package, ongoing professional development opportunities within our stunning new offices in Barangaroo.
Job tasks and responsibilities
The Case Officer role involves administration for migration skills assessment applications, ensuring all documentation meets ACS requirements and all customer service interactions via email and phone.
To be successful in this role you will need to have a good eye for details, a warm and patient attitude towards customers and a strong commitment to teamwork.
All training will be provided, and we are specifically seeking a great team player who will go the extra mile and has an above average ethic of teamwork.
Each case officer manages a regular allocation of cases and contributes to team tasks such as phone and email enquiries. A proactive attitude is essential in managing individual workloads and in contributing to team objectives.
Experience in using Salesforce software and MS Outlook an advantage.
Skills and experience
- High level of attention to detail in documentation, processes and procedures
- Excellent verbal and written communication skills
- Positive attitude towards customer service and teamwork
- Capacity in relating to a diverse range of personalities and cultures.
The Successful Applicant:
You are an individual interested in progressing and developing in the area of customer service and office administration.
You are a team player that strives for professionalism and cooperation within your team and are proactive within your role and responsibilities.
Applicants must be Australian Citizens or Permanent Residents and legally entitled to work in Australia.
Suitably qualified and skilled individuals should submit a letter of introduction and CV.
Only those who submit a cover letter will be considered.
Applicants must be legally entitled to work in Australia.
Only successful candidates will be contacted.
To apply, please click here.