AuSAE Jobs Board

Welcome to the AUSAE Jobs Board. Please read below for instructions on adding your organisation's vacancy to the AuSAE Jobs Board.

AuSAE Member Job Listings: 
AuSAE Members are able to list their vacancies free of charge on the AuSAE Job Board. Simply login to the website to post a job yourself or email info@ausae.org.au and we will happily post for you. 

Non-Member Job Listings:  
Other not-for-profit organisations can post vacancies for the small cost of $120 for a 30 day listing. To post simply click here to pay for the listing and the AuSAE team will post your job within 24hrs of receiving your listing. All jobs listed here will be featured in the AuSAE monthly newsletter 'Insider' distributed to 10,000 Association Professionals.

  • 19 Oct 2018 10:22 AM | Elaine Woolstencroft (Administrator)

    Manager Governance and Strategy

    • Sydney CBD location
    • Established and respected organisation
    • Two-year fixed term contract
    • Salary package including superannuation $139,000 to $153,500

    The organisation

    Local Government NSW is the peak organisation that represents the interests of local government councils in NSW. We are a member organisation registered federally under the Fair Work (Registered Organisations) Act and the NSW Industrial Relations Act.

    The position

    We are seeking a governance professional who is future focused and collaborative to lead the ongoing development of effective governance structures and processes within LGNSW. Working closely with the Chief Executive (CE), this position will constructively lead and coordinate corporate and business planning activities, and risk and governance functions across LGNSW. The role frequently provides strategic advice to the President, CE, Directors and broader leadership team. This role will develop and maintain productive relationships internally and externally.

    The person

    You will have demonstrated experience in governance, risk, audit, compliance, corporate planning and business continuity functions. You will have proven experience in providing expert advice to implement governance framework, policy and action plans across the organisation and to lead corporate governance and business performance reporting. Your strengths will be your ability to liaise with stakeholders and analyse issues from different perspectives together with the capacity to deal with complex issues requiring a high level of discretion, judgement and decisiveness. You will be positive, results-driven and understand the role of a member organisation.

    The essential requirements

    • Tertiary qualification and proven experience in leading corporate planning and risk and governance functions within a multidisciplinary leadership team.
    • Proven experience in expressing views in a constructive and diplomatic way, seeing things from others’ point of view and applying negotiation and persuasion skills to manage stakeholders.
    • Demonstrated analytical and problem-solving skills, with the ability to seek all relevant information for problem solving, liaise with stakeholders and analyse issues from different perspectives and energetic in pursuing results.
    • Strong written and verbal communication skills.
    • Previous experience in relationship and team building and stakeholder management with the ability to monitor satisfaction and constructively deal with issues.
    • Demonstrated experience in dealing with boards, risk and audit committees and/or other related corporate governance groups.
    • An understanding of local government, and the role of member organisations.
    • Ability to travel and work offsite from time to time.

    How to apply

    Please visit http://www.lgnsw.org.au/about-us/lgnsw-positions-vacant and review the position description prior to submitting an application. Enquiries should be directed to Susan Budd on 9242 4005 or jobs@lgnsw.org.au.

    Your application should include a covering letter (maximum two pages) which clearly details your skills and experience as relevant to this position accountabilities and requirements, and an up-to-date resume (maximum four pages).

    Applications close on Monday, 29 October 2018.

  • 19 Oct 2018 9:06 AM | Elaine Woolstencroft (Administrator)

    Membership/Database Officer

    APPA

    Role Purpose:
    This role is responsible for the provision of the day to day member administration and database support with key focus on assisting APPA Members with their enquiries, providing administration support to the membership and marketing team and acting as the key internal APPA database champion and resource.

    Role Responsibilities:

    • Provide Member on-boarding services, helpful and timely advice and guidance to potential members on all membership issues.
    • End to end processing of applications for membership.
    • Assisting members with product sourcing inquiries and APPA website queries.
    • Maintain an accurate membership database and assist with software upgrades including testing and implementation.
    • Supporting trade shows and events as required.
    • Administrative support for other staff when required.

    Requirements:

    • Can-do attitude
    • Excellent attention to detail and experience working with projects
    • Well-developed communication skills
    • Highly IT literate and experience working with membership database
    • High level organisational skills
    • Excellent work ethic - Punctual and Reliable
    • Demonstrated ability to work autonomously as well as collaboratively as part of a team
    • Previous experience working in a customer service environment.

    NB: This role may require some travel within Australia and New Zealand.

    If you are interested in applying for this position please prepare an application letter (applications without a covering letter will not be considered) demonstrating your ability to address the required skills and experience criteria, and submit along with your CV by Friday 3 November to steve@appa.com.au

  • 12 Oct 2018 3:34 PM | Elaine Woolstencroft (Administrator)

    The Association Specialists (TAS) is a rapidly growing association management company in Australia.  We provide a range of specialist services to member-based associations, professional societies and not-for-profit groups.

    We are currently recruiting for two exciting opportunities to join our dynamic business and are seeking energetic, customer focused and self-motivated professionals to join our busy and friendly team in St Leonards.

    TEAM LEADER – ASSOCIATION MANAGEMENT

    Reporting to the Director of Member Services, the Team Leader will manage and lead a team of Association Client Service Managers to provide quality client service support to a number of national associations/not for profit organisations and to mentor and develop their skills.

    Your role will include:

    • Supervision of all members of the team, including Client Service Managers and Coordinators
    • Management of a portfolio of association clients
    • Management of relationships with association management clients within the team portfolio, including regular contact and attendance at meetings
    • Coordination of work load and flow across the team to ensure service delivery standards are met and customer service is consistent and of high quality
    • Ensuring accurate time-keeping and invoicing of work done for clients
    • Working with the Director of Member Services to continuously improve processes and identify opportunities for improved efficiencies
    • Developing relationships with clients, suppliers and other industry bodies to maximise awareness of the TAS brand
    • Training and mentoring staff
    • Some travel or out-of-hours attendance at meetings or events will be required from time to time.

    We are looking for people with the following attributes:

    • Exceptional customer service skills with the ability to communicate effectively
    • Ability to lead and motivate a team
    • Business acumen and a focus on achieving goals
    • Critical and strategic thinking

    Please send a cover letter and resume to:

    Nell Harrison
    Executive Director
    The Association Specialists
    Email: nell@theassociationspecialists.com.au
    Phone: + 612 9431 8619
    Web: www.theassociationspecialists.com.au


  • 12 Oct 2018 3:24 PM | Elaine Woolstencroft (Administrator)

    NOT FOR PROFIT / ASSOCIATION ACCOUNT MANAGER

    The Association Specialists is a rapidly growing association management company in Australia. We provide a range of specialist services to member based associations, professional societies and not-for-profit groups.

    We are often seeking energetic, self-motivated Client Services Manager to join our busy and friendly team in St Leonards. You will be responsible for delivering client service support to a number of national associations/not for profits across a variety of industry sectors. Some travel or out-of-hours attendance at meetings or events may be required from time to time.

    Your role will include:

    • Membership and database management
    • Board governance and committee support
    • Member liaison
    • Financial administration
    • Functions and events coordination
    • Communications and website coordination

    The following attributes are key to succeeding in this role:

    • Highly organised, with strong time management skills
    • Self-motivated, with the ability to work independently to complete tasks
    • Exceptional customer service skills with the ability to communicate effectively
    • Strong attention to detail and accuracy
    • Computer literacy in MS Office suite, familiarity with databases and websites preferred
    • Association, not for profit or general administration experience

    If you are interested in discussing a role with us, please provide a covering letter and resume addressed to:

    Nell Harrison
    Executive Director
    The Association Specialists
    Email: nell@theassociationspecialists.com.au
    Phone: +612 9431 8619.
    Web: www.theassociationspecialists.com.au


  • 12 Oct 2018 3:05 PM | Elaine Woolstencroft (Administrator)

    Not Your Average Admin/Office Support role!

    The Association Specialists is a rapidly growing association management company. We provide a range of specialist services to member based associations, professional societies and not-for-profit groups.

    We are seeking an energetic, self-motivated person to join our busy and friendly team in St Leonards. You will play a critical role in supporting a team of Account Managers to deliver exceptional customer service to our clients. You will do this through the provision of on-time and accurate administration functions. In this role you will work across a number of clients representing a number of industry sectors, keeping your work varied and interesting.

    Your role will include support to the team in the following areas:

    • General administration
    • Communications and website coordination
    • Marketing and promotions
    • Membership and database management
    • Committee support

    We are looking for someone who has the following attributes:

    • Administrative experience, preferably in association or customer service environment;
    • Proficient in the use of Microsoft Office Suite;
    • Ability to administer websites and databases
    • Must be able to work well within a team;
    • Good communication and interpersonal skills;
    • Excellent customer service skills both via email and over the phone;
    • Professional attitude and presentation;
    • Ability to multi-task, cope well under pressure and follow direction;
    • Can operate autonomously and apply problem-solving skills;
    • A strong work ethic and sense of responsibility.

    You can expect:

    • A diverse role where you are able to play to your strengths
    • A true team environment
    • The ability to effect outcomes for a number of our clients rather than shuffling papers
    • Opportunity to gain experience across a complete range of business functions
    • A well rounded start to your career or an exciting opportunity to jump back into the workforce and do a bit of everything

    Nell Harrison
    Executive Director
    The Association Specialists
    Email: nell@theassociationspecialists.com.au
    Phone: + 612 9431 8619
    Web: www.theassociationspecialists.com.au


  • 12 Oct 2018 8:16 AM | Phillipa Tocker

    Wellington, New Zealand
    (short term contract)

    Museums Aotearoa is the peak organisation for New Zealand's museums, art galleries, and other heritage and collecting organisations.

    We are currently reviewing how well our website www.museumsaotearoa.org.nz serves our members and meets our strategic and advocacy goals. As a result we are looking for a person with experience scoping website development projects - preferably in the cultural sector - to assist us with this piece of work.

    We are not expecting to commission a full-scale overhaul of our website, but rather a bundle of tweaks and improvements to layout, content and functionality that will help the current site better meet our needs.

    You will have access to our current research, including a survey of our members and their engagement with our communication channels, and an in-house review that identified issues and opportunities. By reviewing the website as it stands, comparison with peer membership-focused sites, and in discussion with Museum Aotearoa staff, you will provide us with recommendations on:

    • Improvements to information architecture and current content
    • Homepage content and layout
    • Integration with the membership database, e-newsletter and social media channels
    • Accessibility improvements
    • A prioritised list of functional improvements, with an estimate of complexity to implement each change

    The output of your work will be a pragmatic set of recommendations (including an updated information architecture and homepage wireframes) that can be implemented internally or by our website developer, prioritised to create the most value for our members.

    The budget for this first stage of the project is capped at $5000.

    To submit a proposal, please send to phillipa.tocker@museumsaotearoa.org.nz by Thursday 25 October 2018:

    • A brief cover letter describing your knowledge of the museums or cultural sector in New Zealand and experience with similar website projects
    • Two case studies (no more than a page each) of similar projects or pieces of work you have conducted

    ●      Your hourly rate or set fee for this project and an estimate of how you will allocate time to the various stages of this project.

    For more information, contact Executive Director Phillipa Tocker. Proposals are due on Thursday 25 October and interviews will be held in our Wellington offices, in person or via video conference. If interviewed, you will be asked to provide the names of previous clients or employers for whom you have completed similar work, and provide examples of similar work for the interview panel to review.


  • 11 Oct 2018 7:04 AM | Lauren Micallef

    Location: Parramatta, NSW

    Job Type: Full-time

    This proven communicator will provide marketing support to drive awareness of ISSA, its divisions, and programs and generate sales growth for its membership, products, services and events. This person will be accountable for communication at several levels within and outside the association to ensure all stakeholders are fully integrated into the marketing process and their needs are met to satisfaction.

    Duties and Responsibilities

    • Be a brand ambassador for the organisation
    • Establish and drive marketing best practices and identify improvement opportunities
    • Work on annual Marketing Campaign in conjunction with Oceania Manager and report to Director of Marketing
    • Prepare and deliver key stakeholder marketing and communication material
    • Communicate updates to members on industry policies and workplace regulation as received from relevant teams
    • Write and edit promotional marketing copy, web marketing materials, copy for trade publication on a variety of industry related topics
    • Develop, market, track & report on campaigns and materials
    • Ensure core messaging is consistently conveyed across all mediums
    • Create demand for existing products, services and events through best-in-class marketing campaigns
    • Be the marketing expert on cross-functional teams that develop and execute new programs, tools and services
    • Improve online presence of both ISSA and SRCP within the Oceania, Asia Pacific and Asian Regions – includes website maintenance, Facebook communication and EDM campaigns
    • Coordinate, in conjunction with the Oceania Manager and event partner the marketing and communication activities for the annual trade Expo – develop and Implement marketing strategy, support material and execute post event communication
    • Collaborate with departments, marketing staff, designers, and vendors to create and manage content and design development
    • Represent ISSA at industry events

    Key Competencies

    • Excellent communication skills both verbal and written
    • Ability to work autonomously as well as part of a team
    • Great self-initiative
    • Project management and multitasking skills
    • Experience with writing promotional copy, marketing materials, magazines, brochures, and web content
    • Ability to visualise and repurpose content for multiple marketing channels—print, web, PR, social media, etc.
    • Experienced in analysing data for reporting and drawing business conclusions, a plus
    • Experience with Adobe Creative Suite (i.e. Photoshop, InDesign, Illustrator) and Microsoft Office; Google Analytics and customer database experience, a plus
    • Social/ digital media experience – update Facebook pages, deliver edm campaigns and track activities
    • Proficient in budgeting, goal setting, marketing planning and project management

    Qualifications & Experience

    • Relevant Marketing, Communications or Business degree
    • At least 3 - 5 years related industry experience
    • Prior association experience beneficial but not necessary
    • Prior experience within the cleaning and/or restoration industry beneficial but not essential
    • Experienced in a variety of multimedia marketing and communication approaches

    If you are interested in this role please send your resume to jobs@issa.com 


  • 10 Oct 2018 1:27 PM | Lauren Micallef
    • Location: Parramatta, NSW
    • Job type: Full-time position

    ISSA is the leading trade association for the cleaning industry worldwide. Its membership includes distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, residential cleaners, and associated service members. 

    The primary objective of this position is to manage the prospect-to-member process, loyal member category and new/renew member engagement  You will also be responsible for developing and managing relevant support material that will assist you in effectively achieving your objectives.

    Duties and Responsibilities

    • Respond to membership enquiries and active follow-ups
    • Drive membership sales and identify new customer opportunities
    • Able to connect industry trends/ needs with ISSA Values/ benefits and relay to members
    • Coordinate new member and prospective member kits and support material in conjunction with marketing
    • Process new memberships and run membership renewals
    • Respond to staff requests for membership information and data
    • Maintain and develop Member Benefit/ Alliance Partner Programs in conjunction with the Oceania Manager
    • Schedule, organise, implement and attend Member Networking Events
    • Support and attend the ISSA Cleaning and Hygiene Expo – this includes development of relevant membership support material and follow-up post event
    • Update online membership information and liaise with relevant internal parties- web/ digital development team, marketing, global membership team
    • Enter payments and update member information
    • Other duties as assigned

    Key Competencies

    • Excellent communication skills both written and verbal
    • Great self - initiative
    • Ability to work as part of a small but driven team
    • Outstanding attention to detail, organisation skills, ability to meet multiple deadlines and targets
    • Excellent customer service skills and outbound calling experience
    • Familiar with CRM systems, Adobe Acrobat and Microsoft Office Software
    • Experience with data analysis and ability to produce and communicate reports

    Qualifications/ Experience

    • Business to business, commercial or relationship management experience
    • At least 3 years prior experience
    • Ability to negotiate and effectively communicate with customers
    • Prior membership and/or association experience would be highly beneficial
    • Customer Service experience within the cleaning and or restoration industries would be beneficial but not necessary 

    If you are interested in this role please send your resume to jobs@issa.com 


  • 09 Oct 2018 3:32 PM | Andrea Brown (Administrator)

    If you are a proven customer service leader and have led successful teams in a call centre, or high volume customer service environment, this may be the perfect role for you.

    The ideal candidate will be a successful customer service professional, able to deliver an exceptional customer experience both personally and through coaching an inbound, phone-based, member service team. If you have previous experience working in professional membership associations, then you’re even a step closer!

    Your role:

    As the Team Leader, Member Services you will be reporting directly to the National Manager, Member Services, delivering inbound customer engagement activities to drive membership growth, satisfaction and retention.

    With your experience in leading by example, high energy and professional persona, you will observe your team, provide guidance, insights, and support to enable your team to continuously develop their skills. Your goal is to maximise our engagement with each and every customer to ensure you and your team are hitting KPIs for Customer Service, New Member Growth, Customer Satisfaction and Retention.

    As such you will be proactively reviewing call performance of all team members on a regular basis, conducting assessments, making decisions, and offering solutions to improve overall productivity and performance, as well as training new staff.

    About you:

    • Proven experience leading a customer service team in a B2C environment;
    • Proven experience in team performance assessment, and targeted individual call coaching;
    • Have a natural ability to coach a team and drive performance through leading by example;
    • Experience with a hands-on management style that monitors and drives performance and productivity across the team;
    • Experience in professional membership associations is an advantage;
    • High level of computer literacy including experience in using CRM systems.

    Our Culture

    When we add a new member to the Engineers Australia Member Services Team we look for people who embody our values: Focus on Customers , Achieve together, Act with Integrity, Embrace Progress and are keen to grow and develop with us.

    What's in it for you?

    • You will be rewarded with a professional and supportive work environment that offers work-life balance, career development, salary packaging and ongoing development opportunities;
    • You will also be working with a dynamic, customer-centric team who will support you with their extensive membership experience.

    If you are a skilled team leader and a great team player with a with a customer-centric attitude, please apply now via this link or contact Chelsea Cheney on 0 6270 6183 for a confidential chat.

  • 09 Oct 2018 3:26 PM | Andrea Brown (Administrator)
    • Your opportunity to join one of the most trusted brands in the industry
    • Increase sales and retain current members
    • Company car provided

    The Housing Industry Association (HIA) is Australia's peak residential building industry body. To support our membership growth, HIA is seeking to appoint a highly motivated and customer service focused individual to join our ACT and Southern NSW team in this key membership sales role.

    This role will be based out of our ACT office but the duties of the role will require the successful applicant to spend much of the time on the road looking for growth and development of our membership business in the ACT/Southern NSW area.

    To be successful in this role you will be skilled in building and developing relationships, understanding the needs of customers in order to present the benefits of HIA's various products and services. You will have a can do attitude and be looking to succeed in your professional sales career. An impressive track record in sales and customer service is essential along with experience using client relationship management online systems reporting on statistics, sales leads and customer information.

    An attractive salary package is offered including base salary, bonus potential, mobile and company vehicle.

    A full job description can be found in the Careers section on our website, hia.com.au

    HIA employees enjoy a variety of benefits including the option to salary sacrifice up to two weeks annual leave, study assistance program, paid maternity leave and group insurance cover. HIA employees are also able to access HIA member benefits such as HIA Vehicles, Home & Contents Insurance and Corporate Health Insurance Plans.

    If you are interested in joining the HIA team and believe that you could excel in this position then please send your application by 15 October 2018 by clicking on this link to apply.

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