CRM/Technical Consultant
Causeis
$90-130k plus super
Full Time
Permanent
Dandenong South VIC 3175 or Hamilton QLD 4007
Hybrid, 3 days in office
About the Company
Revise has partnered with Causeis, the leading and most awarded iMIS consulting partner globally.
Working exclusively within the association sector, Causeis helps clients improve member experience, operational performance and digital capability through technology and transformation utilising the iMIS platform.
Recognised as a Great Place to Work and a four-time Global iMIS Partner of the Year since 2020, Causeis offers a collaborative environment with a strong focus on innovation, professional development and growth.
About the Role
You'll work directly with association clients to understand their goals, gather requirements and translate these into practical technical solutions using iMIS.
The role covers CRM configuration, implementation, reporting, troubleshooting and enhancements, with involvement across the client lifecycle from discovery and solution design through to implementation, training and ongoing optimisation.
This isn't a role where you're simply told what to build. You'll need to ask the right questions, understand the problem behind the request and confidently recommend a better approach when appropriate.
About the Person
You're a technically minded CRM professional who enjoys solving problems and working directly with clients.
You don't need previous iMIS experience. You may come from a platform such as Salesforce, HubSpot, Dynamics, Bond, Agend or another CRM, provided you have hands-on implementation or configuration experience.
You'll be curious and analytical, able to explain technical concepts to non-technical stakeholders and comfortable working both autonomously and collaboratively.
Experience within an association, membership organisation, NFP or peak body would be highly regarded.
Duties
- Configure, implement and support CRM solutions
- Gather requirements and translate business needs into technical solutions
- Troubleshoot issues and deliver system enhancements
- Develop reporting, queries and dashboards
- Support integrations and technical customisations
- Consult with clients and recommend appropriate solutions
- Conduct user training and knowledge transfer
- Collaborate with project managers and consultants on project delivery
- Support new implementations and ongoing client optimisation
- Work effectively within a billable, client-facing consulting environment
Skills/Experience
- Hands-on experience implementing or configuring a CRM, AMS or similar platform (HubSpot, Salesforce, Bond, Agend, iMIS or similar)
- iMIS experience is highly regarded but not essential
- Strong technical aptitude and problem-solving skills
- Excellent client-facing communication and stakeholder management skills
- Ability to gather requirements and translate them into practical solutions
- HTML, CSS, JavaScript/jQuery, SQL, .NET, REST or SOAP API experience is highly regarded
- Reporting, integrations, data migration or system administration experience is advantageous
If you're a CRM professional who enjoys technology, problem-solving and working directly with clients, APPLY NOW to build your consulting career with Causeis.
Revise Recruitment embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.
