• Key point of contact for members
  
• Opportunity to be part of the Communications and Membership team
  
• Located at St Leonards
  

Overview
This position is the key point of contact for membership information about the Australian Dental Association NSW Branch for its members. You will be responsible for maintaining accurate membership information on a database, co-ordinating annual renewals and assisting the Association with information about membership.

The Australian Dental Association NSW Branch is looking to recruit a new team member as the key connection point for approximately 4000 members across NSW and the ACT. This role would suit someone who is customer service focused and possesses strong interpersonal and communication skills with an eye for detail. Applicants will need to be able to establish good working relationships with internal and external stakeholders and ensure that the membership database is kept up to date.

The Membership Coordinator role is an integral part of the Communications and Membership team that engages current and potential members through a number of activities that are aimed at building and sustaining membership levels.

General functions and tasks

• Respond to membership service inquiries across multiple communications channels
  
• Coordinate membership applications and annual renewals, including billing payments and information
  
• Ensure accurate information is updated regularly within the membership database
  
• Provide membership information, literature and correspondence in a timely manner
  
• Establish a rapport with members and the profession to ensure a high level of membership satisfaction
  

Essential

• Proficient in Microsoft Office programs
  
• Database and CMS knowledge (iMIS highly regarded)
  
• Excellent communication skills
  
• Attention to detail
  
• 3 years + experience in a service environment maintaining client information
  
• Strong customer focus and problem solving skills
  
• Ability to plan ahead and prioritise
  
• Ability to update and maintain procedures
  

If you are interested in working in a great office environment, please forward a covering letter and resume by email to: katherine.purcell@adansw.com.au

Closing date: 22 August 2014

Salary: $61,000 (includes super)