About the role
Reporting to the Chief Executive Officer, we are seeking a Membership Officer to join the Oral Health Association of Australia (OHAA). This new, part-time (0.8 FTE) fully remote position, offering flexibility for a dedicated professional to contribute to our mission of promoting oral health excellence across Australia. The Membership Officer will be the main contact for all OHAA members and prospective members of the network regarding their membership enquiries, applications, renewals, as well as ongoing member services. The role also oversees the Learning Management System (LMS) and leads engagement with OHAA's student member cohort, including student initiatives, events, and prize programs.

Candidates must have Australian work rights to be eligible for this position.

Key Responsibilities
This role is responsible for delivering high-quality member services and supporting the overall operation of the Association through effective administration, engagement, and digital systems management. Key areas include:

Member Support & Engagement:

Act as the primary contact for members, ensuring accurate database management, timely responses to enquiries, and effective coordination of member services. Support membership growth and retention through strategic initiatives, manage the job board, and liaise with stakeholders including committees, recruiters, education providers, and external advisors.

Student Engagement:
Lead engagement with student members by coordinating events, maintaining strong relationships with universities, and administering student programs and initiatives.

Learning Management System (LMS):
Oversee day-to-day LMS operations, including maintaining CPD content, troubleshooting member access issues, and supporting user enquiries to ensure a smooth learning experience.

Administration & Operational Support:
Provide administrative support across the organisation, including assisting the CEO and team, responding to enquiries, and ensuring systems, processes, and procedures are maintained in line with organisational policies.

What we're looking for

• Experience in a similar membership role, preferably in a professional association or not-for-profit organisation.
• 3-5 years of membership management or member services experience within a professional organisation, association or membership body.
• Excellent communication skills, including the ability to communicate effectively with members, stakeholders, and staff at all levels.
• Strong organisational skills, with the ability to manage multiple tasks and priorities and meet deadlines.
• Attention to detail with a high level of accuracy.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Power Point and Outlook.
• Demonstrated proficiency with specific membership platforms and databases, along with strong IT skills.
• Ability to work independently and as part of a team.
• Knowledge of roles and professional requirements of dental practice in Australia.
• Experienced in the iMIS CRM system.

What we offer
We are committed to creating a supportive and inclusive work environment where our team members can thrive. As a part-time Membership Officer, you will benefit from:

• Flexible working arrangements that support work-life balance and personal commitments
• Competitive remuneration package reflective of your experience and qualifications
• Opportunity to work within a mission-driven organisation dedicated to advancing oral health in Australia
• Professional development and training opportunities to enhance your skills and career progression
• Supportive team environment with access to mentoring and guidance from experienced colleagues.

About us
OHAA is the peak body that represents Oral Health Practitioners (OHPs), which include Dental Hygienists, Dental Therapists and Oral Health Therapists. OHPs are registered dental practitioners with the Australian Health Practitioner Regulation Agency (Ahpra). OHAA provides leadership, collaboration and advocacy to enhance the profession and the oral health outcomes for the community. The OHAA as a representative body promotes growth and development of OHPs through the pursuit of excellence.

Apply now
If you are an enthusiastic and organised professional with a passion for membership services and a commitment to supporting the dental and oral health sector, we would welcome your application. Please submit your CV, a cover letter outlining your relevant experience and suitability for this role, and the names of two professional references. For further information about this opportunity, please visit our website or email admin@ohaa.com.au.

All applications must be submitted via Seek.