Summary:
This role supports APNA programs by delivering high-quality program administration, participant recruitment and onboarding, and responsive stakeholder support. It plays a key role in ensuring smooth coordination of student placements and a positive experience for nurses, students, and partners.

Responsibilities:

• Coordinate program and student placement administration, ensuring delivery aligns with priorities, timelines, and compliance requirements
• Manage shared inbox and phone enquiries, triaging, resolving, and escalating matters as needed
• Provide high-quality customer service to students, education providers, and stakeholders
• Support recruitment and onboarding, coordinating communications, documentation, and system updates
• Maintain accurate data across CRM and placement systems, ensuring strong attention to detail and compliance
• Deliver scheduled stakeholder communications (email and SMS) and manage ongoing engagement activities
• Manage tasks and workflows, adjusting to competing priorities and program needs
• Support reporting, meetings, and program coordination activities, including action tracking
• Identify and resolve operational issues, contributing to continuous improvement
• Work collaboratively with the team and Manager to deliver consistent, efficient program outcomes
• Comply with APNA policies, procedures, and data governance standards

Essential Skills:

• Written communication: produces clear, concise and accurate written material in collaboration with the broader team
• Information technology: proficient in, or willing to develop proficiency in, MS Office Suite and other relevant software.

Personal attributes and skills:

• Verbal communication: communicates clearly, listens to feedback, and engages respectfully with others.
• Organising and planning: prioritises tasks and implements effective work systems and procedures
• Organisational awareness: understands and complies with APNA policies and procedures
• Teamwork: works collaboratively with others, shares information, and adapts to different working styles