Do you love to deliver exceptional member service, that has a purpose? If you're a member service superstar, join us and help nurses improve the health of Australians!
- Work with a strong, vibrant, growing team
- An exciting opportunity to do great work that has an impact
- Melbourne-based hybrid role, either 1.0 or 0.6 FTE
- Substantial salary packaging benefits
About APNA
The Australian Primary Health Care Nurses Association (APNA) is the peak body and professional membership association for the 104,000+ nurses working outside of a hospital setting in Australia. APNA provides education, representation, advocacy, and support services for primary health care nurses across Australia.
About the role
The Membership Officer role sits within APNA's Business Operations Team, part of the wider Performance & Operations department, and is a critical touchpoint for our members. This role is responsible for a range of important administrative and customer service tasks which support APNA's members and contacts. You'll be joining us at an exciting time and transitional period, as we transform APNA's membership model and digital systems!
Responsibilities include:
- Inbound and outbound phone calls
- Responding to email enquiries
- Maintenance of member records
- Insurance administration
- Supporting recruitment of new members
- Follow up and resolution of missed payments
- Data integrity activities to ensure compliance and database accuracy
- Follow up of undelivered mail and emails to ensure accurate contact details in our database
- Maintenance of membership user guides and templates
- Testing and input into new membership systems.
You must have:
- At least 2–3 years demonstrated experience in providing customer service or administration support services
- Professional and friendly phone manner
- The ability to coordinate administrative processes to deliver high quality outcomes
- Strong communication skills, both verbal and written
- Ability to multi-task and work efficiently
- Strong digital know-how, an eye for accuracy, and keenness to improve the work we do
- Advanced Microsoft Word skills along with intermediate Excel skills
- An ability to multi-task, meet deadlines and maintain a strong customer service focus
- A hands-on attitude and willingness to support the team with other tasks, as required
- Knowledge of medical terms and the health industry, or experience in a membership association are an advantage.
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APNA's mission is to improve the health of Australians through the delivery of quality evidence-based care by a bold and vibrant primary health care nursing workforce. This role is vital to helping APNA succeed in its mission.
APNA’s Values
Better Together – We are passionate and collaborative, fostering an environment where diversity is valued, and all voices are heard.
Positive Disruptor – We are community-minded champions of change, innately curious and always open to innovation and ideas of the future.
Pursue Excellence – We are evidence-based in our approach and hold our stakeholders and each other accountable as we strive for the highest standards of excellence.
Apply via SEEK here.
