Help deliver high-quality professional development across Asia Pacific

IChemE is a global professional membership organisation supporting chemical, biochemical and process engineers worldwide. We are seeking a highly organised and customer-focused Learning and Development Advisor to join our Asia Pacific team and play a key role in delivering high-quality training courses and professional development events.

This is an exciting opportunity for someone who enjoys coordinating projects, engaging with customers, working with stakeholders across multiple countries, and ensuring excellent learning experiences from start to finish.

You will take ownership of the administration and delivery of IChemE's training portfolio across the region, supporting both commercial success and member engagement.

About the Role
As the Learning and Development Advisor, you will be responsible for the end-to-end coordination of virtual and face-to-face training courses, in-house programs, and professional development events across Asia Pacific.

You will work closely with trainers, customers, suppliers and internal colleagues to ensure the seamless delivery of learning experiences while contributing to the growth and development of IChemE's professional development offerings.

Key Responsibilities
Training Course Delivery

• Coordinate and deliver virtual, face-to-face, public, in-house and on-demand training courses.
• Respond promptly and professionally to member and customer enquiries.
• Manage event venues and online learning platforms.
• Prepare course materials and participant communications.
• Maintain accurate customer records within the CRM system.
• Support trainers with travel, accommodation and contractual arrangements.
• Prepare proposals for bespoke and in-house training solutions.
• Review participant feedback and identify opportunities for improvement.
• Coordinate periodic course content reviews to ensure relevance and quality.

Event Management

• Coordinate the delivery of professional development events across the region.
• Manage relationships with venues, caterers, printers and audio-visual suppliers.
• Act as the primary liaison between IChemE and event venues.
• Prepare event resources and materials.
• Support the successful onsite delivery of events.
• Gather and analyse feedback to continuously improve the participant experience.
• Support the delivery of IChemE's prestigious Australasian awards program.

Business Development and Marketing Support

• Support regional sales and marketing initiatives.
• Provide local market insights to maximise campaign effectiveness.
• Assist with identifying new training opportunities, trainers and collaborators.
• Contribute to increased participation, engagement and commercial growth.

About You
You are a proactive and detail-oriented professional who enjoys delivering exceptional customer experiences and managing multiple priorities in a fast-paced environment.

Essential Requirements

• Minimum two years' experience in a commercial, customer service, administration, events or training coordination role.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Experience using CRM systems and maintaining customer databases.
• Good working knowledge of Microsoft Office applications.
• Strong customer service skills and a professional, courteous approach.
• Ability to work collaboratively with colleagues, members and stakeholders across different locations.
• Commitment to continuous professional development.

Desirable Experience

• Training administration or learning and development coordination.
• Event planning and delivery.
• Experience working in a membership organisation, association or professional body.
• Marketing administration experience.
• Experience managing multiple shared mailboxes and enquiry streams.