• Location: Rosedale, Auckland (Hybrid)
• Full Time

Summary
Join a leading industry body representing the security industry, helping elevate the member experience and how they are perceived in New Zealand.

Full job description
The New Zealand Security Association (NZSA) is a not-for-profit industry body representing 85% of the security industry in New Zealand. Its voluntary members include security providers ranging from large multi-nationals to sole traders and includes individuals and companies who are not direct providers of security services but have an interest in the industry.

Our small team has a vacancy for a full-time Member Relations and Content Manager to support our CEO and Operations Manager in delivering value to members, ensuring strong communication and relationships and supporting the organisation’s strategic goals. They will also develop content, member campaigns and contribute to events, advocacy and initiatives that strengthen the industry and the association’s profile.

What does the role entail?
The primary role is around the growth, retention and engagement of the Association’s membership. It will include regular catchups with members and be the primary point of contact member enquires and new member onboarding.

Secondly, they will develop content, campaigns and advocacy positions and help run NZSA events. This role requires a generalist able to work across a range of tasks and cross pollinate learnings and content from one role to the other.

Key Responsibilities
Membership Growth & Retention

• Develop and implement strategies to recruit new members and retain existing members.
• Manage the onboarding process, ensuring new members are welcomed and integrated.
• Regularly review and refine membership categories, benefits and value proposition.
• Conduct member surveys and analyse feedback to inform service improvement.

Member Engagement & Services

• Act as the first point of contact for membership queries.
• Build and maintain strong relationships with members through proactive communication.
• Develop and deliver membership communications (e-newsletters, website content, social media, updates).
• Coordinate networking, professional development and information-sharing opportunities for members.
• Ensure timely renewal notices, reminders and invoicing are issued.

Content and Advocacy

• Develop content such as articles, blogs and reports based on NZSA initiatives and industry issues.
• Work with thought leaders from NZSA members and the Board to develop positions on the security industry including on technologies such as cyber security and artificial intelligence.

Events & Programmes

• Support the planning and delivery of conferences, seminars, webinars and regional events.
• Manage member-only events and initiatives that provide tangible value.
• Collaborate with colleagues to secure sponsorship and partnership opportunities where relevant.

Administration & Reporting

• Maintain an accurate and up-to-date membership database/CRM.
• Provide regular reporting on membership statistics, trends and KPIs to management and the Board.
• Monitor membership revenue against budget and contribute to financial forecasting.
• Ensure processes and systems are efficient and member focused.

Stakeholder Relationships

• Work collaboratively with industry stakeholders, sponsors and partners.
• Represent the Association at industry events and functions as required.
• Support the Association’s advocacy and policy initiatives by mobilising member input and engagement.

Skills & Experience
Essential:

• Strong relationship management and customer service skills.
• Proven experience in membership, sales, marketing or stakeholder engagement.
• Excellent written and verbal communication skills.
• Content creation and aggregation
• Strong organisational and project management skills.
• Self-starter who can manage multiple projects at any one time.
• Competence with databases, CRM systems and Microsoft Office Suite.
• Ability to analyse data and prepare clear reports.

Desirable:

• Knowledge of the security industry and its stakeholders and regulators.
• Experience working within a not-for-profit, professional body or industry association.
• Event coordination/production/design experience.
• Familiarity with digital communication platforms and tools.
• Experience developing outreach campaigns and media releases.
• Understanding of technology including cybersecurity and artificial intelligence.

Personal Attributes

• Member-focused with a professional, approachable manner.
• Proactive, self-motivated and able to work independently.
• Collaborative team player.
• Solutions-focused with strong problem-solving skills.
• Flexible and adaptable to changing priorities.

Key Performance Indicators (KPIs)

• Growth in membership numbers and retention rates.
• High levels of member satisfaction and engagement.
• Delivery of membership communications and events to agreed timelines and quality standards.
• Accurate and timely reporting of membership data and trends.
• Contribution to the Association’s overall strategic objectives.

Benefits:

• Competitive salary
• Working with a small team.
• Travel/fuel allowance

The role is based at the NZSA office in Rosedale, Auckland, with some WFH flexibility and may require occasional travel around New Zealand for events and member visits.

If you feel you have the skills and drive to take on this important role and you have a passion for the security industry and serving stakeholders, please apply today with a cover letter and your CV to gary@security.org.nz.

Applications close Sunday 7 December.