Why Join Us?
The Australian Institute of Architects is the peak body for the architectural profession in Australia, representing more than 14,000 members across the country and overseas. The Institute works to improve our built environment by promoting quality, responsible, and sustainable design.

About The Role
You’ll provide operational and administrative support to the Executive Director and the office. You’ll manage day-to-day operations, coordinate member services, support event delivery, and maintain governance processes. You’ll serve as the operational backbone of the office, ensuring the smooth delivery of programs and services.

This role will be based onsite in our Canberra office.

What You’ll Do:

• Manage front of house and reception, providing exceptional customer service to members
• Provide administrative support across all office functions, including managing meetings, calendars, filing, correspondence, reporting, and preparing briefing materials
• Manage member enquiries, support member event coordination, provide on-site event assistance
• Support member communication processes and membership services, including applications, renewals, member portal support, and maintaining accurate member data
• Manage budget administration and expense processing, coordinate office operations and equipment maintenance, and oversee supplier relationships

What You'll Bring:

• Bachelor's degree in Business Administration, Communications or related field or a combination of experience and training
• Experience in operations coordination, member services, or administrative support, preferably within professional associations, membership organisations, or government relations
• Skills in event coordination, office management, budget administration, and committee/governance support
• Strong communication and stakeholder management skills
• A proactive, can-do attitude with excellent customer service and organisational abilities

Why Work With Us?

• Be part of Australia's most prestigious architecture conference
• Contribute to the Institute's mission of promoting quality, responsible and sustainable design
• Enjoy professional development and a collaborative and supportive work environment

Interested? Apply via SEEK today!

The Australian Institute of Architects is an equal opportunity employer committed to creating an inclusive environment for all employees.