An exciting opportunity for an Administration Specialist with a passion for outstanding customer service! 

Master Electricians Australia is a national leading industry body which sets the benchmark of excellence for the electrical industry across Australia. We are widely recognised as the electrical contractor's leading business partner, knowledge source and advocate.

MEA is currently seeking a motivated and proactive Membership Advisor to join our Membership team on a six-month contract, with the possibility of extension. In this role, you will be responsible for effectively communicating with members, the public, and internal stakeholders to provide and process information related to members and their programs.

The Role 

• Act as the first point of contact for incoming enquiries, supporting existing members and engaging prospective members.
• Manage membership administration, including account enquiries, renewals, changes, cancellations and debtor follow-up.
• Conduct proactive member care calls to strengthen engagement and help members maximise the value of their membership.
• Respond to and resolve member complaints in a professional and timely manner.
• Handle general enquiries from industry stakeholders and the broader public.
• Maintain and enhance the CRM, ensuring accurate and up-to-date membership records.
• Provide general administrative support as required.

While this is not a call centre role, it is a high-contact membership position with a significant volume of daily inbound and outbound phone interaction.

We Offer

• Competitive Remuneration
• A flexible approach to work with Hybrid options (up to 2 days a week WFH)
• Support and guidance from an experienced team
• Wellness initiatives including RDO’s (Rostered Days Off), 'ME days' - 1 day gifted per quarter and an Employee Assistance program (EAP)
• Daily breakfast

To join the team, you will bring a minimum of 2 years strong customer service experience, with a high degree of drive and initiative.

Additionally, the ideal applicant has:

• A Certificate in Customer Contact and/or a combination of qualifications or relevant workplace experience in customer services.
• Demonstrated ability to manage positive working relationships with a diverse range of internal and external stakeholders.
• Experience using CRM software and strong Microsoft Office skills.
• Experience in a member-based organisation will be highly regarded.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still Keen?
Apply via SEEK to submit your application.