Join the 2024 Association of the Year and drive our membership growth programs!

The Australasian Institute of Mining and Metallurgy (AusIMM) is seeking a dynamic and experienced Membership Manager. The Membership Manager is responsible for driving membership growth both across new member acquisition and member retention. You will also foster strong relationships with members, volunteers and other stakeholders to ensure an exceptional end-to-end member journey and satisfaction.

This role is pivotal in growing our membership base and achieving revenue targets for the organisation. You will have sound experience as a Membership Manager and demonstrated success in developing and implementing membership growth programs and campaigns, preferably in an association setting. We are looking for a motivated and confident individual who is excited by driving growth and enhancing the engagement and support of our members.

Key responsibilities and activities include (but are not limited to):

• Leading the development and delivery of AusIMM's membership program to achieve annual membership growth and revenue targets.
• Developing and implementing acquisition campaigns tailored to different membership segments.
• Developing and implementing effective retention programs for both long-standing and new members, including grade transfer campaigns.
• Influencing and working with AusIMM teams and volunteers to build the reach and profile of AusIMM membership with a global audience of mining professionals and stakeholders.
• Collaborating with stakeholders to identify and develop opportunities to build the membership pipeline and convert to members.
• Managing the day-to-day operations of a small membership team, ensuring a high level of member service and responsiveness.
• Ensuring robust processes for membership renewal programs and new member promotional campaigns are in place and adhered to.
• Identifying and implementing membership process and engagement improvements to provide an enhanced member experience.

About You:

You will be joining an award-winning, enthusiastic and hard-working team within a business that welcomes your ideas and supports your career. Ideally, you will have a relevant tertiary qualification in sales, marketing or business, as well as:

• A minimum five years’ experience in a membership management role, ideally within an association environment.
• Proven track record in developing and implementing membership growth programs and campaigns and meeting revenue targets.
• Knowledge of sales, marketing and business development principles and how these can be used to achieve growth targets.
• Experience with financial management, particularly in the development and maintenance of budgets and financial reports.
• Member-centric mindset with a strong focus on engagement and retention.
• Strong analytical skills with the ability to measure and evaluate membership metrics and use insights for continuous improvement.
• Understanding of membership database management systems.
• Demonstrated leadership and team management skills.
• Experience building effective relationships with key stakeholders.

About Us:

AusIMM was awarded Association of the Year in 2024 by the Associations Forum. We’re passionate about our commitment to build and accelerate the careers of people working in all aspects of the mining industry, and that same commitment extends to our employees. Here’s a snapshot of what we currently offer:

• Hybrid work environment
• Learning and development opportunities
• Partner discounts
• Gifted annual leave over the Christmas/New Year period
• Wellness initiatives, including a comprehensive Employee Assistance Program

This is a full-time role that requires a minimum of three days per week in our office in Carlton, Melbourne (with potential to work no more than two days from home). Please only apply if you can easily commute to Carlton. This is not a remote working role. 

Apply or find out more information here