WHO WE ARE
The Australian Institute of Health and Safety is Australia’s national institute for health and safety professionals. With a legacy of 76 years shaping workplace health and safety, our commitment is to cultivate healthy, safe workers in productive workplaces.

At our conveniently located office at Kensington, join our dynamic team as a Member Experience Manager and be a vital part of our mission for workplace well-being.

ABOUT THE ROLE
Reporting to the Learning & Professional Development Manager, this role coordinates tasks to support the execution of AIHS Certification Programs. It ensures members access certification opportunities and uphold certification requirements across OHS/WHS and Emergency Management.

KEY RESPONSIBILITIES

• Administer the OHS/WHS and Emergency Management certification programs, including processing initial applications, assessor allocation, and maintaining application records.
• Collaborate with the Lead Assessor and assessment team to manage applications to completion.
• Act as the primary contact for certification-related enquiries.
• Support the Learning & Professional Development Manager in implementing certification programs.
• Respond to and track enquiries while proactively promoting certification opportunities to increase certified member applications
• Coordinate the Continuing Professional Development (CPD) program to ensure certified members meet ongoing requirements
• Engage with certified members to support ongoing involvement and retention
• Perform general administrative duties as required.

SKILLS, QUALIFICATIONS, AND EXPERIENCE

• Highly Organised & Detail-Oriented: Ability to manage multiple tasks, maintain accuracy, and meet deadlines efficiently.
• Strong Communication Skills: Well-developed written and verbal communication skills for engaging with diverse stakeholders.
• Customer-Focused Approach: Proactive in understanding and meeting stakeholder needs.
• Program Management Experience: Experience in program coordination or assurance administration is preferred.
• Sector Knowledge: Familiarity with membership associations and/or not-for-profits is desirable.
• Marketing & Outreach Experience: Ability to promote programs, engage potential applicants, and support membership growth.
• Technical Proficiency: Proficient in Microsoft Office Suite, with experience in digital platforms such as CRM systems (e.g., iMIS) or Learning Management Systems (LMS).
• Autonomous Work Style: Capable of working independently while contributing effectively to team goals.

WHY JOIN US?

• Flexible hybrid working
• Supportive culture
• Close access to public transport

Join us in creating a safer and healthier work environment. To enquire about this exciting opportunity, please reach out to Karen at 03 8336 1995.

APPLICATIONS
Submit your applications through SEEK, ensuring they include a cover letter, resume and responses to the basic questions provided by SEEK. Applications must address the selection criteria. Deadline for submissions is COB Friday 25 April 2025.

Be a part of our dedicated team, contributing to the well-being of workplaces across Australia.