We are seeking an experienced IT Manager to join our team at the Australian Physiotherapy Association.

As the IT Manager, you will be responsible for setting and delivering the IT strategy to drive organisational success, while ensuring compliance with regulatory requirements and maintaining robust security measures. This is a full-time position and will play a vital role in supporting the overall objectives of the business.

About The APA
As a leading voice in the healthcare sector, and with a membership of over 33,000 members, we are driven to support the success of our members and ensure that physiotherapy is the consumer’s first choice for health and wellbeing.

APA is proud to be an Employer of Choice, Winner of the 2022 Association of the year award and have a great working culture that is under pinned by our core values:

Accountability | Excellence | Collaboration | Courage | Respect

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, a doona day, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special staff discounts and more!

About the Role
As IT Manager, you will:

• Monitor and continuously improve technology service delivery processes and reporting.
• Manage and lead the Web Development and IT Support teams, ensuring the successful delivery of web projects and adherence to best practices in software development.
• Provide strategic oversight and support to the Project Management Office (PMO) to ensure the successful delivery of IT projects and the seamless execution of ongoing business functions, such as membership renewals.
• Develop & nurture key business relationships with partners, third-party suppliers, vendors, & staff.
• Embrace and promote the organisational culture.
• Manage, negotiate, and coordinate relationships with external IT support partners, including but not limited to Network and Infrastructure, security, and CRM providers.
• Chair and coordinate the internal Change Advisory Group and other relevant IT governance committees, facilitating effective decision-making & alignment with organizational objectives.
• Coordinate and oversee existing and new technology projects, utilizing key partners and internal resources, with a strong emphasis on managing the software development life cycle from inception to deployment.
• Manage IT budgets annually, covering CRM, third-party suppliers, website, telephony, and required capital expenditure.
• Develop, assess, and deliver IT policies and procedures and monitor for compliance.
• Present to the Executive Leadership Team, Audit and Risk Committee, & Board as required.
• Lead the development and implementation of IT strategies aligned with the APA’s goals.
• Oversee cybersecurity measures and incident response team & plan.

About you and selection criteria

• Broad and deep technical skills with the capability to identify emerging technology trends.
• Appropriate IT qualifications.
• Proven track record of creating and delivering IT strategies that align with business objectives and enhance member services, through effective collaboration with diverse stakeholders.
• Excellent understanding of IT network infrastructure and security.
• Experience with IT policies and compliance.
• Experience conducting audits internally or with vendors.
• Understanding of best practices in IT security such as NIST and the essential 8.
• Understanding of AI best practices such e.g Australia’s 8 AI Ethics Principles.
• A minimum of five years’ experience in IT management, with a focus on managing web development teams and project managers.
• Demonstrated ability to chair and lead multiple committees effectively.
• Excellent verbal and written communication skills.
• Previous experience in the delivery of IT projects.
• Experience in managing direct reports and conducting performance reviews.
• Skilled in developing and overseeing large budgets, with a strong track record of forecasting expenses, optimizing costs, and maintaining financial accountability.
• Strong problem-solving skills and a collaborative communication style.
• Excellent knowledge of the Office 365 suite of products.
• A strong customer service work ethic.
• Experience with Amazon Web Services (AWS) as well as Azure, including Entra ID & Intune.
• Ability to multitask and prioritize effectively.
• Experience in vendor management and contract negotiations.

Additional desired skills

• Previous exposure to CRM system design and functionality.
• Understanding of website functionality and security.
• Familiarity with project management methodologies (e.g., Agile, Scrum).
• Knowledge of data privacy regulations and best practices.

If you are an experienced IT professional looking to join a dynamic and forward-thinking organisation, we encourage you to apply for this opportunity. Please submit your resume and cover letter highlighting how you meet the Selection Criteria by clicking the here now.

A full position description is available at: https://australian.physio/aboutus/workwithus

If you have any questions please contact recruitment@australian.physio

The APA is a safe and inclusive workplace which values diversity of background, experience and perspective amongst our team members.

We welcome all applicants and commit to a fair and equitable recruitment process for all.

The APA honors the richness and importance of Aboriginal and Torres Strait Islander cultures around Australia. We respect the thousands of years of custodianship of the lands on which we work, and we recognise the unique and valuable contribution Aboriginal and Torres Strait Islander team members make to our workplace.

We actively encourage applications from Aboriginal and Torres Strait Islander people.

All candidates must have full Australian Working Rights.

Only those successful in the selection process will be contacted.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis. We encourage you to submit your application as soon as possible.