About the role
This is a part-time (25 hours per week) Membership Co-ordinator role based in Auckland CBD to support the New Zealand Planning Institute. In this role, you will play a key part in managing and co-ordinating the membership processes to ensure our professional planning community remains engaged and connected.

What you'll be doing

• Providing responsive and high-quality customer service to members and potential members through various communication channels
• Maintaining accurate membership records and processing membership applications, renewals and cancellations in a timely manner
• Assisting with the coordination of membership events, 'Talking Points' workshops and other engagement activities
• Checking membership applications meet NZPI requirements
• Creating and maintaining member records in our CRM system, including processing membership category changes
• Providing administrative support to the Membership Manager
• Contributing to the continuous improvement of membership processes and systems
• Collaborating with the wider team to enhance the overall member experience

What we're looking for

• Relevant experience in a customer service, administration or membership co-ordination role, preferably within a professional association or not-for-profit organisation
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse membership base
• Excellent organisational and time management skills, with the ability to prioritise and multitask
• Proficient in the use of Microsoft Office suite and customer relationship management (CRM) systems
• A team player with a proactive and adaptable approach to problem-solving
• A commitment to providing high-quality member support
• An interest in the planning profession would be considered beneficial

What we offer
At the New Zealand Planning Institute, we are committed to supporting our employees' work-life balance and overall wellbeing. We offer flexible work arrangements, including the option to work remotely.

About us
The New Zealand Planning Institute is the national professional body representing planners in Aotearoa New Zealand. We are a not-for-profit organisation dedicated to promoting excellence in planning practice and advocating for sustainable and inclusive communities. With a membership of over 3,000 professionals, we are committed to supporting the ongoing development and recognition of the planning profession.

If this role sounds like the perfect fit for you, we encourage you to apply here via SEEK now.