In proud partnership with ACE New Zealand, we are seeking a Membership and Events Specialist to take full ownership of the end-to-end membership experience, while also supporting the delivery of first-class, engaging events.

The Opportunity
This is a newly shaped role within the ACE team that combines membership recruitment, care, and support with event coordination. Working closely with the General Manager - Engagement, you'll take ownership of their membership strategy and help deliver valuable, memorable events that keep members coming back for more.

In this role, you will:

• Drive the overall membership strategy, ensuring first-class, delightful experiences at every interaction.
• Manage membership systems and processes from end to end.
• Nurture new leads and identify opportunities to add value to existing members.
• Support the planning of a range of small to medium-sized events.
• Coordinate events from ideation through to delivery.
• Provide ongoing, hands-on membership support-whether by phone, in person, or online.

In both areas of the role, membership and events, your ideas for continuous improvement will be welcomed, considered, and supported wherever possible, ensuring the membership experience and events continue to exceed expectations.

About you
The right person for this role will embody a client- or customer-first mindset, with members at the heart of everything you do.

We expect this person will offer:

• Evidence of extensive experience in a professional, customer service-focused role
• Proven expertise in supporting a membership or client experience from end to end
• Experience in event coordination
• Confidence to be a brand champion-in person, online, or over the phone
• A strong focus on continuous improvement
• An appetite for working in a small team environment-being collaborative while taking ownership of your responsibilities
• A bright, delightful, and engaging manner

We're open to considering candidates from a range of backgrounds, including those with similar experience or those coming from customer service, events, or sales roles.

Benefits
In return for your experience, you'll be a pivotal part of a purposeful, values-driven membership organisation, working in a highly supportive and committed team that lives by a set of core values they've proudly developed together.

ACE New Zealand's Core Values:
Compassion: We value kindness, trust, and respect in all our interactions with others.

• Exploration: We foster a culture of curiosity and creativity, providing an inclusive and supportive environment for growth and collaboration within our small but mighty ACE team.
• Collective Brilliance: We thrive on connection, collaboration, and diversity of thought, recognising that our communities hold incredible power. Together, we forge partnerships, synergise ideas, and pave the way for a brighter future.
• Trailblazers: We strive to share wisdom, be thought leaders, and stay at the forefront of our industry, pushing boundaries and effecting positive change as change makers.

Further to this, you will enjoy:

• Five weeks' annual leave and up to three organisational days over the Christmas/New Year period
• A generous health and wellbeing benefit
• A flexible working environment
• Empowering, people-centered leadership.

About ACE New Zealand
ACE New Zealand is the consultant's champion, a representative association for engineering and consulting firms in New Zealand. Their membership includes over 270 businesses that employ around 16,000 people working across the built and natural environments - from business leaders to professional services in engineering, digital innovation, surveying, project management and planning, from HR professionals to design thinkers and Māoritanga advisors - their membership is diverse and growing and they need the right people to join them on their journey.

To Apply
If this sounds like the role you have been looking for, we can't wait to hear from you. Apply via SEEK here.  Please do not delay applications will be reviewed daily, and will close at 5pm on Wednesday 23rd of July.

For further information, and a copy of the full position description please get in touch with Katie Kemp, 021 928 232 or Nicci McQueen on 027 297 8075.

Only applicants with the right to work in New Zealand should apply for this position.