Join our team as a Membership and Engagement Officer
At the Pharmacy Guild of Australia (the Guild), we are a member organisation representing the owners of community pharmacies. Our members form a unique network of trusted healthcare professionals across Australia. We are committed to offering our staff a supportive and rewarding working environment and conditions. The Guild is at the forefront of advancing the community pharmacy industry.

Are you passionate about fostering meaningful and long-lasting connections and driving engagement?

Do you thrive in a dynamic, collaborative environment?

If so, we have the perfect opportunity for you!

The Pharmacy Guild of Australia (the Guild) is dedicated to strengthening professional connections and delivering exceptional experiences for our members.

We are seeking a motivated, energetic and detail-oriented Membership and Engagement Officer to join our Spring Hill–based team.

This role is full-time, Monday-Friday (8:30am-5pm) and reports to the Marketing and Communications Manager.

About you
You are someone who thrives in a member-first environment, with a drive to deliver premium service to our members and enjoys building strong relationships, juggling multiple priorities, and spotting opportunities to improve the member experience.

From processing membership applications and renewals to helping plan and execute membership acquisition and retention activations, you will be in the middle of the action.

You will also assist in member communications, updating records and data, responding to phone and email queries and supporting the Marketing and Communications Manager.

What you’ll be doing:

• Responding promptly and respectfully to all member queries via phone and email
• Executing marketing and communication strategies to attract new members and retain existing ones
• Managing the full membership lifecycle from acquisition to retention and in collaboration with internal stakeholders
• Reviewing member data and insights to continue to build relationships, identifying needs and preferences and delivering a quality member experience that enhances satisfaction and retention
• Collaborating with the marketing and communications team to coordinate member communications across newsletters, webinars, and social media to inform, engage and strengthen member relationships
• Maintaining accurate and current records in our Microsoft Dynamics 365 CRM system, including producing reports and training team members in the effective CRM use

What we’re looking for

• Proven experience in membership management, community engagement, or a similar role, ideally within a not-for-profit, or member-based organisation
• Exceptional interpersonal and communication skills with the ability to build rapport across diverse audiences and foster long-term member relationships
• Strong organisational and time management skills, with a proven capacity to juggle multiple projects and meet deadlines
• A passion for fostering professional connections and enhancing member experience
• Previous experience using a CRM platform (experience with Microsoft Dynamics 365 will be highly regarded)
• Relevant qualifications in Business Administration, Communications or a related field (or equivalent work experience)
• Experience in a membership association or not-for-profit organisation, and in customer service environment are highly regarded
• A collaborative team player with a flexible, can-do attitude and willingness to support the broader organisation goals beyond core responsibilities

Why join us?

• We have a collaborative and supportive team environment that values creativity and innovation
• We offer professional development opportunities to enhance your skills and grow your career
• The Guild is committed to offering staff a supportive, flexible and rewarding work environment

How to apply
This role will be based in our modern offices in Spring Hill, Brisbane. Hours of work will be 8.30am to 5.00pm, Monday to Friday.

If you have any questions about this role, please do not hesitate to submit them by email to careers@qldguild.org.au, please included the position title in the subject line of the email.

If you are interested in applying for this position, please provide a letter of application that showcases your suitability for the role and your resume via SEEK.

Recruitment and interviewing for this role will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.

The Pharmacy Guild of Australia values workplace diversity and is committed to providing a supportive, inclusive, and respectful work environment. We welcome applications from people of all abilities, backgrounds and life experiences and encourage applications from Indigenous Australians, people with a disability, people from culturally and linguistically diverse backgrounds and mature-age people. Should you require assistance through any stage of the application process, please contact the recruitment team.