About the role
Are you a highly organised, proactive professional who thrives in dynamic environments? The Australasian College of Paramedicine is seeking a Member Services & Administration Manager to lead and streamline administrative functions across the organisation. This hands-on role is pivotal in supporting our growing programs, enhancing member services, and driving operational efficiency through smart systems and automation. This is a working manager role; ideal for someone who enjoys both strategic oversight and rolling up their sleeves to get things done.

You’ll work closely with the COO and cross-functional teams to centralise workflows, improve service delivery, and reduce the administrative burden across the College. If you love solving problems, improving processes, and making a real impact—this is the role for you.

What you'll be doing

• Centralise and manage administrative workflows across departments to improve consistency and reduce duplication.
• Provide hands-on support for member services including calls, emails, and data updates.
• Coordinate program and grant administration, ensuring compliance and timely reporting.
• Support committee operations with scheduling, documentation, and governance compliance.
• Maintain and enhance membership data systems and reporting accuracy.
• Collaborate on digital innovation and automation initiatives to streamline operations.
• Work with internal teams to identify and resolve process inefficiencies.
• Implement automation tools to reduce manual tasks and improve productivity.
• Provide flexible, administrative support across College-wide projects and initiatives.

What we're looking for (selection criteria)

• Bachelor’s degree in Business Administration, Management, or related field.
• 5+ years’ experience in administration or member services roles.
• Proven ability to manage complex workflows and competing priorities.
• Strong communication and stakeholder engagement skills.
• Proficiency in CRM, finance systems, and digital tools.
• Experience with automation platforms and process improvement.
• Collaborative, detail-oriented, and tech-savvy mindset.

What we offer
At the College, we are committed to providing a supportive and enriching work environment. As the Member Services & Administration Manager, you will have the opportunity to contribute to the growth and success of the College, while also enjoying a range of benefits such as:

• Genuine work-life balance with full time, 32 hour, 4 day work week (Monday to Thursday)
• A collaborative and inclusive company culture
• Professional development and training opportunities to enhance your career
• Work with a team of remote workers who are passionate about what we do and the impact we make
• Opportunity to make a meaningful impact on the paramedic community and contribute to the growth of the College

About us
The Australasian College of Paramedicine is peak professional association for paramedics, and a leading provider of paramedic education, research activities and resources. With a strong focus on innovation and excellence, we are dedicated to supporting highly skilled and compassionate healthcare professionals who are ready to make a positive impact in their communities.

How to apply
Submit your application here via SEEK including:

• A cover letter (max 2 pages) addressing the selection criteria.
• A current CV (max 3 pages).

Please note that only shortlisted candidates will be contacted.

For more information, please contact Lauren Daws, Chief Operating Officer, at coo@paramedics.org

Applications close on Tuesday 19th August 2025. Please be advised that shortlisting of candidates will commence before this date.

Interviews are set for Wednesday 27th and Thursday 28th August.