Administration Support – Full-Time (35 hours per week)- Permanent Role
- On-site at WEA Sydney, CBD
WEA Sydney is a not-for-profit, community-based adult education provider committed to making lifelong learning accessible, affordable, and enriching. We deliver a wide range of general and vocational courses in a friendly, inclusive environment.
We are seeking an organised and welcoming Administration Support professional to join our team as the first point of contact for students, tutors, and visitors. In this role, you will support a broad range of administrative, reception, and enrolment functions to ensure our operations run smoothly and our community receives exceptional service.
Key Responsibilities:
Reception & Front Desk
- Greet and assist students, tutors, and visitors.
- Manage incoming calls, general enquiries, and voicemail messages.
Student Enrolments & Course Enquiries
- Provide accurate course information by phone, email, and in person.
- Process enrolments and payments across multiple platforms.
- Support students with class changes, refunds, transfers, and accessibility needs.
- Coordinate communication with students and tutors regarding course adjustments.
VET Course Administration
- Assist with enquiries relating to accredited courses.
- Manage required documentation and records for compliance.
- Support the Manager: VET in ensuring data accuracy and regulatory standards.
General Administration
- Assist with daily office tasks including printing, photocopying, and preparing class materials.
- Reconcile class rolls and follow up with participants.
- Offer basic technology support to tutors.
- Coordinate catering and contribute to marketing materials using approved templates.
Working Hours: Monday–Friday, 9:00am–5:00pm
Benefits:
- Four weeks annual leave + 17.5% leave loading
- Personal and carer's leave, plus NES entitlements
- Right to disconnect outside rostered hours
- Inclusive, supportive, and respectful workplace culture
What You Bring:
- Excellent customer service and communication skills
- Confidence handling payments and confidential information
- Ability to multitask and manage time effectively
- A friendly and professional manner with people from all backgrounds
- Knowledge of adult education or VET administration (advantageous but not essential)
- Proficiency in basic MS Office, student management systems, and database systems required
- Minimum 1-2 years of administration experience required
Apply here via SEEK.
