Member Experience (MX 2019)

  • 25 Nov 2019
  • 8:30 AM - 4:30 PM (UTC+11:00)
  • Melbourne Convention and Exhibition Centre, 1 Convention Centre Place, South Wharf VIC 3006


  • Association and NFP Professionals


The consumer landscape has fundamentally shifted. Technology has and will continue to change the way we live, work and play Members demand of their associations the same level of customer experience as they do from the other service providers in their life. They want services that are delivered on demand, flexible, frictionless and personal. 

In this rapidly evolving world of customer experience, how do membership organisations evolve and adapt to integrate the concept of Member Experience (MX) into our current structures?  What fundamentals do we have right? What needs to change?

Join us and hear from leading industry experts and sector trial blazers as we explore learnings from those who have commenced this journey, how using new technology can enhance membership outcomes and how using CX strategy can help us understand what members really want from their association.

For more MX Event details click here.

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