Member Experience (MX 2019)

  • 25 Nov 2019
  • 8:30 AM - 4:30 PM (UTC+11:00)
  • Melbourne Convention and Exhibition Centre, 1 Convention Centre Place, South Wharf VIC 3006

Registration

  • Registration for all individuals working in an Association who are not AuSAE financial members but have been invited as a guest of a member
  • Registration type for AuSAE association members
  • Association and NFP Professionals

Exchanging Member Experience 

The consumer landscape has fundamentally shifted. Technology has and will continue to change the way we live, work and play Members demand of their associations the same level of customer experience as they do from the other service providers in their life. They want services that are delivered on demand, flexible, frictionless and personal. 

In this rapidly evolving world of customer experience, how do membership organisations evolve and adapt to integrate the concept of Member Experience (MX) into our current structures?  What fundamentals do we have right? What needs to change?

Join us and hear from leading industry experts and sector trial blazers as we explore learnings from those who have commenced this journey, how using new technology can enhance membership outcomes and how using CX strategy can help us understand what members really want from their association.

For more MX Event program and details click here.


Powered by Wild Apricot Membership Software