REGISTRATIONS NOW OPEN
Adelaide - Tuesday, 20 June 2023
Welcome to the AuSAE Member Experience (MX) Conference, the ultimate event for anyone who wants to take their member engagement, brand, and service delivery to the next level!
Join us for an exciting day of learning and education as we explore the connection between these critical elements to create truly memorable member experiences. Discover the latest trends, strategies, and best practices in member engagement that will help you drive member loyalty, increase brand awareness, and deliver exceptional services that exceed expectations.
Immerse yourself in an atmosphere of learning, inspiration, and innovation as you network with like-minded professionals and gain valuable insights from industry experts. Whether you're a seasoned pro or just starting out in the field, the AuSAE Member Experience Conference offers a unique opportunity to expand your knowledge, grow your skills, and connect with a community of passionate and committed individuals.
Don't miss out on this incredible event that promises to be both educational and inspiring. Register now and join us for a day of learning, growth, and connection that will help you transform your member experience into something truly remarkable!
Registration, Morning Coffee and Networking
MX Opening and Virtual Session - MemberShift: Why members leave and how to bring them back presented by Sarah Sladek
Membership organisations are reporting higher levels of disengagement and decline than ever before. That’s a fact. It’s also a fact no one really knows how to solve the problem. If they did, the decline would have reversed long ago.
Membership is not a recognised subject of expertise. There are no degrees, defined requirements, career paths, or educational tracks. This means the strategies essential to member engagement and growth have remained largely unknown, overlooked, guessed, or left to chance. It also means associations have continued to borrow best practices from business and non-profit models or relied on the traditions of the past.
MX Roundtables workshop - Mastering the Member Experience presented by Lindsay McGrath
Member Experience. What is it, what is does, what it isn’t.
11:00am - 11:30 am
Morning Tea & Networking
11:30am - 12:30pm
Association Case Studies
Education as a tool for growth
1:00 - 2:00pm
Lunch and Networking
MX Adelaide Concludes
MX Association Story - Melissa Ekberg, Director - Industry Engagement at Civil Contractors Federation South Australia
Melissa Ekberg, is the Director of Industry Engagement at the Civil Contractors Federation SA. She commenced her career in the civil industry over 20years ago working for civil construction contractors, and has been a part of several significant projects is South Australia. Drawing on her experiences, she is able to provide support to local civil contractors across all levels of their business. Her understanding of small business and the importance of a pipeline of work for contractors and the supply chain is invaluable. She has recently completed her Graduate Certificate in Human Resource Management, and is looking to add to that in the future.
Melissa has a passion for the civil contracting sector, and is dedicated to supporting, promoting and protecting the interests of civil contractors throughout South Australia.
MX Association Story - Kathryn Nicholas, Communications Lead at Water Research Australia Limited
For more information, visit www.waterra.com.au
MX Association Story - Richard Stokes, Chief Executive Officer, Australian Boarding Schools Association
Richard Stokes is the Chief Executive Officer of the Australian Boarding Schools Association. He has worked in boarding schools since 1980, firstly in Adelaide and then in Brisbane at St Peters Lutheran College and as Dean of Residential Care at St Joseph’s Nudgee College, a boarding school of nearly 600 boys, and held that role until he retired from a direct boarding role at the end of 2005.
Richard’s passion in his work at ABSA include staff training, advocating for boarding schools and most importanly, as drafting chair for the Standards Australia committee for the National Standard for Boarding Schools, lifting the standard of our schools to be the best they can be.
Richard is happily married to Karen, and has two adult children who both enjoyed growing up in the boarding environment!For more information, go to www.boarding.org.au
PARTNERS + SPONSORS