Are you a proactive administration professional with a passion for engaging and supporting members? The National Retail Association (NRA) is looking for a Membership Engagement Officer to play a pivotal role in enhancing our members' experience and supporting our engagement strategies. If you have experience with CRM systems, a talent for administration and organisation, and enjoy collaborating with internal and external stakeholders, we want to hear from you!

About the Role
As a Membership Engagement Officer, you will be the first point of contact for members, ensuring seamless onboarding and delivering top-notch support. You'll manage membership records, handle enquiries, and support our communication efforts. Your work will directly impact member satisfaction and retention, driving engagement across our various platforms.

Key Responsibilities

• Membership Processing: Handle new memberships, renewals, and cancellations; maintain accurate, up-to-date records in our CRM.
• Onboarding & Support: Ensure new members have a smooth start, including distributing welcome kits and introductory emails.
• Member Enquiries: Address and resolve member inquiries efficiently, ensuring a positive and responsive experience.
• Data Management: Maintain CRM data integrity and conduct regular audits to ensure accuracy and relevance.
• CRM & Marketing Integration: Support CRM integration with marketing tools like email platforms, optimizing member communications.
• Collaborative Communication: Work closely with the Marketing team to execute member and partner communication strategies, including newsletters, EDMs, and social media.
• Segmentation & Targeting: Segment member and prospect lists by demographics, engagement history, and preferences to tailor marketing efforts.
• Customer Journeys: Create and maintain customer journeys in Dynamics CRM and Customer Insights to ensure relevant content reaches the right members.
• Analytics & Improvement: Monitor engagement with marketing content and collaborate on improvements based on analytics.
• CRM Best Practices: Stay informed about new CRM features and best practices to continually enhance membership engagement.

Membership Processing

• Experience in membership engagement, customer service, or CRM management.
• Strong familiarity with Dynamics CRM and customer segmentation.
• Analytical skills to track engagement metrics and suggest improvements.
• An organized, proactive approach and excellent attention to detail.
• Communication skills for effective collaboration with internal stakeholders.

Why Join Us?
At the NRA, we are dedicated to supporting the retail industry and helping our members thrive. In this role, you'll have the chance to work with a team that values innovation, collaboration, and exceptional service. Enjoy professional development opportunities, flexible working arrangements, and the chance to make a real difference in the retail sector.

Apply today to become a valued member of the NRA team!