Role Overview:
The Membership Executive will have demonstrated experience in building and related sectors. Will be responsible for carrying out strategic goals, stakeholder engagement, attracting and retaining membership and increasing revenue for the Association.

Working collaboratively, this position will be responsible for driving engagement and delivering support for members to ensure strong ongoing relationships. The successful candidate will connect with organisations across Australia and New Zealand to support the Association’s delivery of a seamless membership experience.

About the Organisation:
The Swimming Pool & Spa Association (SPASA) is the peak industry body representing the interests of the swimming pool and spa industry across Australia and New Zealand.

The association is in a significant growth phase and operates diverse activities which includes membership, advocacy, publishing, events, expos and awards programs, communications, and education and training.

Key Responsibilities:
Your responsibilities will include (but are not limited to):

• Acting as the primary contact for all member enquiries.
• Providing guidance and support to SPASA members, customers, partners, and stakeholders.
• Collaborating in the development and implementation of SPASA policies that align with industry needs.
• Supporting initiatives that enhance the commercial landscape for member businesses.
• Building and maintaining strong relationships with industry stakeholders to further SPASA’s goals.
• Identifying and nurturing relationships with members and partners/sponsors to ensure members receive the necessary support and services from local and national staff.
• Ensuring timely and professional communication across all SPASA channels for key stakeholders.
• Advocating for the SPASA brand and enhancing its visibility and strategic objectives.
• Engaging members with SPASA’s strategic goals and operational targets.
• Participating in outbound and inbound member activities and campaigns.
• Generating and facilitating inbound and organic membership sales leads.
• Assisting with the membership onboarding process.
• Processing membership applications, renewals, and other activities on dedicated digital platforms.

To be successful, you will require:

• Demonstrated experience in the building industry or related sectors.
• Professional and confident phone and email etiquette.
• Proficiency with computers, particularly CRM software.
• A positive, enthusiastic, and can-do attitude.
• Ability to manage competing priorities effectively.
• Strong attention to detail and a high level of initiative.
• Exceptional verbal and written communication skills.
• Strong interpersonal and stakeholder management skills.
• Excellent organizational and multi-tasking abilities.
• A process-driven mindset focused on continuous improvement.
• A positive, approachable demeanour and collaborative team spirit.
• High levels of self-motivation and the ability to work independently.
• Join us in making a significant impact within the swimming pool and spa industry while enjoying a flexible working environment!

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience. Shortlisted candidates will be contacted for a phone interview to further discuss their application and if suitable, an in-person interview to follow.

Applications for this position will close Monday, 2 December 2024 (or earlier if a suitable candidate is found).

Note: No cold calling from recruiters