Overview
We are looking for candidates with experience developing, leading and evaluating a range of initiatives designed to enhance engagement and build loyalty with Association members. This position plays a critical role in coordinating member engagement activities across LGAQ and other groups to ensure a consistent approach. The role leads a small team and reports directly to the Head of Assist.

The Assist workstream is responsible for delivering a range of support and services for members including, governance and workforce support and advice, communications to members and management of the LGAQ’s engagement with members.

Flexible work arrangements will be negotiated with the successful candidate, however the role will be required to be office based at least three days per week. Work outside of ordinary office hours will be required at times.

Applications from people with diverse lived experience and identities are strongly encouraged, as the more diverse our team is, the better we are able to represent our diverse membership.

This is a full time role based in Newstead, Qld. The role will work across the Association and with elected members, council staff and other external stakeholders to deliver results. The right candidate for this role will fit in with our collaborative culture and have a strong commitment to supporting our members.

Key Responsibilities
This role will have responsibilities across five specific domains including:
Member Engagement

• Lead a team actively supporting the LGAQ’s program of member engagement across the areas of member services, products and expertise, customer service and concierge functions at Local Government House.
• Lead the strategy, development and execution of member engagement and awareness campaigns that align with key business priorities, ensuring desired outcomes are achieved for members and internal stakeholders.
• Assist with member onboarding activities, including support with relevant member communications.
• Engage internal stakeholders on key member engagement projects, objectives, measures and desired impacts around LGAQ’s role as the peak body for local government in Queensland.

Member Intelligence

• In consultation with internal stakeholders, develop an evidence-based annual member engagement plan and continue to monitor and report on its implementation and progress.
• Work with internal teams and individuals to develop a segmented approach to member engagement activities and events, and ensure segment plans are developed and implemented (as they form part of the LGAQ annual Corporate Plan)
• Maintain key membership contact details (VIPs) and insights to be able to provide on-demand reporting to the LGAQ President, Board, CEO, ELT and colleagues on emerging issues and member sentiment.
• Facilitate regular meetings of customer engagement and marketing staff from across the Group (including Peak Services/Local Buy, Digital & LGMS Insurance Schemes) for the purposes of coordinating marketing efforts and sharing customer intelligence.

Member Support

• Contribute to the development of, and undertake travel to deliver Elected Member Updates (EMU), Executive Leadership Updates (ELU), and other direct engagement activities.
• Provide support to LGAQ’s activities across training, conference and events and general outreach and facilitate the development of content for EMU, ELU and other direct outreach programs.
• Provide support for the Member Loyalty survey to ensure the integrity, quality, and applicability

Member Value

• Support the communication of the role, function, and value of the LGAQ to members, including Mayors, Councillors, CEOs and Senior Officers through a variety of approaches and tailored member engagement experiences.
• Contribute to the development of key communications regarding LGAQ progress and member value, including, but not limited to, Congruent, annual report, annual invoicing, events, and other council presentations and briefings.
• Develop and implement member onboarding processes targeted at improving member comprehension of the role, activities, and value of the LGAQ for both those working in and leading Queensland local governments, as well as new LGAQ employees.

Culture

• Contribute to the LGAQ culture through application of the CARE Behaviours and participation in workplace activities.
• Personally adhere and to all workplace relevant legislation and LGAQ policies.

About You
To be successful in this role you will have:

• Experience in developing and delivering evidence-based programs and strategic initiatives that build member/customer loyalty within a diverse membership group
• Knowledge of the local government environment and issues and challenges faced by councils across Queensland will be highly regarded
• Relevant tertiary qualifications in Business, Marketing, Communications or similar fields
• Proven ability to work collaboratively, build constructive relationships and influence outcomes with a range of stakeholders
• Demonstrated ability to lead a small high performing team to deliver outcomes
• Proven ability to develop and coach team members
• High level written, verbal and presentation skills to effectively communicate with diverse stakeholders
• Proven project management skills and experience running a number of concurrent initiatives to meet deadlines and outcomes
• Well developed problem analysis and solving skills
• Proven ability to analyse and interpret data to inform decision making
• A current driver’s licence and ability to travel.

About LGAQ
The LGAQ is the peak industry body and registered industrial employer organisation for Queensland’s 77 local councils, a sector that employs in excess of 44,000 Queenslanders across circa 250 various professions. We advocate for our members’ interests at a state and federal level and support their drive to innovate and improve service delivery.

We have an inclusive and caring culture underpinned by our CARE Behaviours@LGAQ. LGAQ people demonstrate Caring Accountable Respectful and Engaged behaviours. As an equal opportunity employer, LGAQ encourages applications from candidates with diverse backgrounds. We are also a pet friendly workplace.

We embrace flexible working arrangements in a hybrid model with options for time in the office, working from home and some time travelling to our member councils.

LGAQ may undertake a range of pre-employment screening including Police Check and psychometric assessment as part of the selection process.

Your Application
Use the link to Seek to send us your CV and an optional one page cover letter highlighting your fit for this role. We will commence discussions with suitable candidates as applications are received.

If you have any further questions after reading the requirements above, please call our People and Culture team on 3000 2227.