About Audiology Australia
Audiology Australia is the peak professional association representing audiologists in Australia. Established in 1968, it has a current membership of over 3,800 audiologists.

Audiology Australia provides professional accreditation for audiologists. Professional accreditation by Audiology Australia is a requirement to provide audiological services that fall under Medicare, the Australian Government’s Hearing Services Program, state and territory work cover schemes, as well as many private health funds.

The profession of audiology is self-regulating, and Audiology Australia strives to help our members achieve the highest standards when delivering services to their clients.

About the office
You will be part of a small team, working a hybrid arrangement between home and our National Office in North Melbourne. Audiology Australia is an equal opportunity employer and provides a flexible and supportive working environment.

About the role
The Membership Officer, will be a key member of the Membership Team, being the first point of contact for member enquiries.

The role will include engaging members and building sustainable relationships with the member base and key stakeholders. The Membership Officer will have a strong understanding of member programs and pathways and will implement these by actioning day to day membership operations.

This is an ongoing 0.6 FTE position, $62,000 - $68,000 0.6 FTE per annum plus superannuation.

KEY RESPONSIBILITIES
Reporting to, and with the support of, the Manager Member Services, the role will see you involved in, but not limited to:

• Primary contact for the public and member enquiries via phone call and email.
• Responding and assisting members with their enquiries, providing seamless member service and experience.
• Support all member categories, including Student Membership and assist with their enquiries.
• Liaising with members regarding their Membership Applications and Programs, ensuring all required supporting documentation is received.
• Collaborate with internal teams to share knowledge and improve membership processes and communication
• Maintain Dynamics CRM, member records and programs
• Create membership Process and Procedure reference documentation to record and update CRM instructions and membership team procedures
• Review and approve Member Applications and Member CRM submissions
• Log member CPD points, with regular review to ensure accuracy and clear oversight to member CPD progress
• Review and approve member non-endorsed CPD points, liaising with members for required supporting documentation
• Conduct CPD Audit
• Understand Member Programs and deliver the day-to-day operations associated
• Contribute to the development of Membership projects, improvements and new initiatives

KEY SELECTION CRITERIA
Required

• At least three years’ experience working within a Membership organisation, servicing members and delivering exceptional member service
• Ability to build strong, sustainable relationships with stakeholders
• Exceptional interpersonal and communication skills
• Ability to show initiative, with excellent organisational and time management skills.
• Proficiency in CRM management and the Microsoft Suite.
• Ability to work collaboratively as part of a team, as well as independently with minimal supervision.

Desirable

• Experience working for a not-for-profit, member-based association.
• Experience using CRM Dynamics

Other Important Attributes

• Resilience – the ability to persevere in the face of obstacles, adversity or setbacks
• Self-awareness and coachability
• Collaboration

Please apply via SEEK by submitting your CV and a Cover Letter addressing the Key Selection Criteria.