• Do you have strong administration and customer service skills? This could be the opportunity for you!
• Full-time and on-gong employment opportunity
• Hybrid role with a well-respected peak membership body organisation
• Supportive and fun team

About AHRI: Advancing HR to benefit people, workplaces and business 
The Australian HR Institute (AHRI) is the national association representing HR and people management specialists in Australia with approximately 60 employees and dedicated volunteers based in Melbourne and across Australia supporting over 16,000 members. AHRI enables the profession through its membership model, professional standards and certification, professional development opportunities, HR knowledge and insights through AHRI Assist, and using its voice to advocate for and influence HR best practice.  

Why join us?  

• Flexibility: AHRI has embraced Hybrid working. Opportunity to collaborate at our Melbourne CBD office, work from home and request short periods to work remotely, interstate or overseas. All requests are reviewed in accordance with AHRI’s Flexible Working Policy.  
• Leave: Paid parental and partner leave and ability to purchase additional leave.  
• Learning: In addition to on-the-job training, employees can access AHRI run events such as networking forums, webinars, short courses and conferences and formal education.  
• Culture and Values: AHRI values trust, diversity, learning, evolving and collaboration. We connect through all employee online and in person team sessions in Melbourne CBD to share insights and knowledge and build relationships through social gatherings. 

About the Opportunity
As a member of a collaborative and dedicated team, this position plays an integral role in driving membership growth and promoting AHRI’s portfolio of services. Reporting to the Manager, Member Engagement, the role serves as the initial point of contact for all AHRI members, customers, and partner organisations.

Key responsibilities include, but are not limited to:

• Responding to inbound enquiries from current and prospective members and proactively identifying opportunities to increase engagement with relevant AHRI products and services.
• Delivering high-quality customer service through outbound calls to existing members, focusing on membership engagement initiatives and renewal processes.
• Maintaining the Customer Relationship Management (CRM) system to ensure the accuracy and currency of all member and customer records.

About You
To be considered for this position, you must have relevant customer service and/or general administration-based experience, and ideally, experience using and managing databases.

As a customer-facing position, your ability to quickly establish rapport with current and prospective members, mostly over the phone and via email, in order to assist with queries and create positive customer experiences, will be key to your success.

Moreover, you will thrive in a process-driven environment that requires a high level of computer literacy and attention to detail, particularly as you assist in updating relevant member databases.

Strong written communication skills, reliability, and punctuality are also important requirements of the role.

Apply here via SEEK.  Contact hr@ahri.com.au  for more details.