Join Our Team and Help Welcome the Next Generation of Members!
About Us:
The Finance Brokers Association of Australasia (FBAA) is the leading national association representing finance and mortgage brokers across the country. We’re a growing, fast-paced membership organisation that values integrity, innovation and supporting our members to thrive in a regulated and evolving industry.
We are now seeking a Membership Officer to join our Memberships Team and help deliver exceptional service to incoming members across Australia.
Why Work With Us?
- Be part of a highly regarded industry body with a national reputation.
- Join a supportive, process-driven and member-focused team.
- Enjoy hybrid flexibility – work from home Mondays and Fridays.
- Full-time, permanent role based in Brisbane (Eight Mile Plains HQ).
Your Role:
As our Membership Officer, you will manage the processing, auditing and support of new membership applications. You’ll be a key player in onboarding the next generation of finance brokers, ensuring applications are accurate, complete and aligned with our compliance standards.
Key Responsibilities:
- Review and audit new membership applications for completeness and eligibility.
- Manage email and phone enquiries from new applicants.
- Follow up on incomplete or unpaid applications.
- Liaise with internal teams to resolve compliance or visa-related application issues.
- Maintain accurate records in our database.
- Contribute to ongoing process improvements and support internal audits.
What We’re Looking For:
- Experience in administrative, compliance or membership support roles.
- Strong attention to detail and the ability to follow documented processes.
- Confident phone manner and high-level written communication skills.
- Strong computer skills – especially across Google Suite, Excel and internal systems.
- A proactive, reliable team member who enjoys structured workflows and great service.
What We Offer:
- Full-time position (8:30am – 5:00pm, Monday to Friday)
- Hybrid work model – WFH Mondays and Fridays
- Meaningful work supporting member compliance and industry standards
- A values-driven team culture – respectful, accountable and supportive
How to Apply:
If you're detail-oriented, great with people, and want to be part of a team that’s passionate about doing things properly, we’d love to hear from you.
Please submit your cover letter and resume via SEEK by 4 August 2025.
