About Us
Master Plumbers' Association of Queensland (MPAQ) is the peak industry body representing plumbing contractors throughout Queensland, catering to everyone from sole operators to large contracting firms. At MPAQ, we pride ourselves on delivering top-notch support, services, and benefits to our members through our dedicated HR and technical teams. We also offer cutting-edge post-trade training, industry events, and unbeatable networking opportunities. Additionally, we tirelessly advocate for the industry to ensure the best outcomes for our members and the industry as a whole.

Why Join MPAQ?

• Empowerment Through Autonomy: Join our team and enjoy a highly autonomous working environment that offers flexibility, allowing you to bring your best self to work.
• Vibrant Team Culture: Be part of an enthusiastic and vibrant team that is not only supportive but also deeply committed to achieving our common goals.
• Fun at Work: Expect regular team-building activities and an exciting annual staff conference that will keep you engaged and motivated.
• Wellness Matters: Access our Employee Assistance Program to ensure your wellbeing is a top priority.
• Convenient Location: Forget the inner-city commute. We're conveniently located in Acacia Ridge (southside) with free onsite parking.

About the Role: Member Services Coordinator
Are you ready to be a part of our dynamic membership team? As a full-time Member Services Coordinator at MPAQ, you’ll play a vital role in helping us achieve our strategic objective of delivering top-tier support and services to our members.

Your Key Responsibilities Include:

• Data Wizardry: Manage and maintain our CRM database with precision and expertise.
• Member Magician: Be the go-to person for member queries, collaborating closely with our membership sales representatives and external stakeholders to ensure rapid responses.
• Membership Maestro: Handle membership applications, enquiries, and payments with finesse.
• Reporting Extraordinaire: Regularly generate reports and coordinate membership renewals, changes, milestones, and other initiatives.
• Document Dynamo: Develop and maintain departmental processes and internal documentation to keep us running like a well-oiled machine.
• Opportunity Seeker: Assist in identifying new opportunities as part of our member recruitment efforts.
• Goal Conqueror: Contribute to our individual, departmental, and organisational strategic goals.
• Membership Guru: Maintain a deep understanding of the services offered to all membership categories and provide guidance and support to our valued members.
• Office Whiz: Handle general office administration tasks, including incoming calls.
• Team Player: Offer support to other departmental staff as needed.
• And More: Willingly take on other duties to meet operational needs, showcasing your adaptability.

About You:
As our ideal candidate, you will possess the following skills and attributes:

• Experience Matters: You have at least two (2) years' experience in a similar role or within administration and data maintenance.
• Tech Savvy: You’re proficient in the use of Microsoft Office Suite and have a knack for data management and CRM maintenance.
• Organised Guru: You’re incredibly well-organised, with an unwavering attention to detail and can effortlessly meet deadlines.
• Customer Service Champ: You have a strong customer service focus and can communication effectively at all levels.
• Reliability is Your Middle Name: You’re reliable, punctual, and possess a flexible approach to your work.
• Accountability: You demonstrate a high level of accountability and responsibility in everything you do.
• Team Player with Initiative: You can work both autonomously as well as part of a team, solve problems, and take initiative when needed.
• Membership Experience (a plus): Experience with a membership-based organisation is highly desirable.

HOW TO APPLY:
If you’re passionate about providing an exceptional experience to our members and want to be part of a fantastic team, don’t wait! APPLY NOW and be part of our exciting journey at MPAQ.