Australia's only association specialising in complaints management- Lead a diverse national membership group
- Identify strategic opportunities for future growth and diversification
The Society of Consumer Affairs Professionals (SOCAP) Australia is a not-for-profit organisation that has been instrumental in encouraging excellence among professionals working in the fields of self-regulation, complaint handling, dispute resolution, service charters and customer service delivery. SOCAP's work is based on three strategic pillars of Broaden Partnerships and Collaboration, Elevate Professional Growth and Expand Advocacy and Influence. Established in 1991, for almost 30 years SOCAP has trained and provided certification to complaint professionals across a range of industries and government departments as well as regulatory authorities, consultancies and not-for-profits. SOCAP members range from day-to-day frontline complaint handlers to operational personnel and management, to policy makers in the private and public sectors who share a vision of building sustainable relationships with consumers based on trust, fairness and transparency.
As Chief Executive Officer, you will lead SOCAP to deliver on its purpose to provide a support network for consumer affairs professionals and energetically advance the profession of complaint management through advocacy, professional development, and training opportunities. You will partner with the Board to ensure SOCAP is achieving operational performance and continuing to drive greater benefits for members into the future. You will lead a strategic direction that identifies opportunities for SOCAP to continue to grow in new markets and diversify revenue opportunities allowing SOCAP to take a step forward as a leading national membership association.
You will effectively engage and build long term relationships with the membership group to deliver and promote SOCAP training programs including the complaint professional certification program (SCROL) and identify future opportunities to continue to diversify training and certification for members. As CEO, you will drive a highly engaged and results orientated team that delivers on performance outcomes and demonstrates SOCAP's values in their ways of working.
You will be an experienced executive leader who has a proven track records of leading organisation's through growth across new markets or through diversification of products and services. You are highly regarded as a strategic and commercial leader who can develop and articulate a clear long-term vision for growth for an organisation and ensure this can be effectively delivered. You have demonstrated experience influencing and engaging with a diverse range of stakeholders including commercial, private and public sectors, including effectively advocating to achieve greater outcomes for customers or clients. You are regarded as a dynamic leader who can build strong relationships and lead with authenticity and compassion. You can tell a story and bring people along on a journey. Experience in membership associations or Ombudsman environments would be highly regarded but not essential. Additionally experience in complex sales environments would be highly regarded but not essential.
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To apply, please click here and upload your CV and Cover Letter. For any questions not outlined in the PD and for a confidential discussion, please contact Anthony Grey on 0403 310 566 or Aleisha Cajaglis on 0439 910 866.
Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you. Applications close on Monday 16th September.
