AuSAE Jobs Board

About the RACP
The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Our Values
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us?
As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week, 
• 2 days from an RACP office location per week, 
• 1 of the two days per week in office spent with your team.

The Role
The RACP Conference & Events Team provides coordination and administration services that make it easy for College Members and staff to access services or events either in-person or via videoconference.

The role of the Events Coordinator is to assist with the delivery of high quality in person and web-based meetings, events and conferences through strong attention to detail, creativity with a focus on customer service, collaboration and communication.

The role is responsible for coordinating all logistical aspects of both internal and external event delivery from event conception, on-the-day delivery, and collecting and preparing feedback from clients. The role will support and maintain relationships with key Fellows, Trainees, Staff, specialty societies and other outside organisations who contribute to the requirements of meetings,

The Successful Candidate
To be successful in the role, you will possess the following skills and attributes;

• Proven experience in an event coordinator position
• A commitment to client service and strong interpersonal skills
• Proven track record of executing events and conferences
• Experience in administrative aspects of meetings, events and conferences including and understanding of venue management
• Ability to balance multiple priorities and events/meetings efficiently and effectively
• Excellent communication skills including experience in speaking to small and large groups
• Professional personal presentation
• Outstanding organisational skills, initiative and problem-solving ability
• Ability and willingness to re-set rooms, clear and clean rooms and participate in the delivery of on-site meetings and events
• Proficiency in Microsoft Office Suite 2010, with particularly strong skills in Excel and Power point
• Knowledge of IT platforms and ability to trouble shoot basic IT techniques
• Technical knowledge of webcasting platforms
• Flexible work schedule, including working early mornings, nights and occasional weekends

A Responsible Service of Alcohol (RSA) would be beneficial.

To apply, please send your resume and short cover letter addressing the criteria listed under “The Successful Candidate” section by 23 April 2025

For any further information, please email: recruitment@racp.edu.au

Take the next step in your marketing career with the Australian Physiotherapy Association.

As a member of the Integrated Marketing and Communications team, you’ll enjoy a rewarding role in which you can see the positive impact of your work. As Marketing Advisor, you’ll coordinate and implement a range of marketing and communication programs that support the achievement of the APAs KPIs.

This is a 12 month contract position to cover Parental Leave.

About the APA
The APA is the peak body representing over Australian physiotherapists and their patients, with over 33,000 members nationwide. Our work promotes the value of physiotherapy, advocates for better healthcare policies, and supports members in their professional development.

APA is proud to be an Employer of Choice, Winner of the 2022 Association of the year award. We take pride in our collaborative and purpose-driven culture, underpinned by our core values of:

Accountability I Excellence I Collaboration I Courage I Respect

We care about our people. As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, a doona day, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special staff discounts and more!

About the role
As Marketing Advisor, you will:

• Assist the Senior Marketing Advisor in the development of marketing and communication campaign strategy and plans to achieve key organisational KPIs.
• Coordinate and implement integrated plans across a range of paid, owned and earned channels, including where appropriate, eDM, social, website, paid media and print.
• Utilise marketing automation technology to deliver a personalised member experience.
• Develop campaign content and creative to support the delivery into digital and offline channels as appropriate.
• Plan, build and deploy member, and campaign communications using an email marketing automation platform.
• Facilitate the development, production and distribution of marketing collateral and merchandise, ensuring brand and message consistency.
• Manage design requests and ensure brand compliance across all APA channels and collateral.
• Liaise with the graphic designer and coordinate external design briefs as necessary.
• Monitor and provide regular updates on campaigns results.
• Contribute to monthly reporting on the results of marketing and communication activities.
• Work collaboratively with key stakeholders across wider Marketing and Communication Division and other APA departments.
• Work within time and budget constraints.

About you and selection criteria

• A relevant tertiary/undergraduate qualification (preferably in marketing/communications or business) and/or a minimum of 2 years marketing and communications experience.
• Experience with the design, development and implementation of multi-channel marketing campaigns.
• Excellent written and verbal communications skills.
• Strong people skills and ability to work with external stakeholders.
• A commitment to upholding and actively demonstrating the APA’s core values.
• Well-developed organisational skills and the ability to prioritise.
• Proficiency with Microsoft Applications.
• Experience with email marketing automation platforms would be highly regarded, though not mandatory.
• A ‘can do’ attitude and ability to work collaboratively to achieve team objectives.

Ready to make an impact? Apply now via SEEK and help shape the future of physiotherapy in Australia!

A full position description is available at:
  https://australian.physio/aboutus/workwithus

If you have any questions please contact recruitment@australian.physio

The APA is a safe and inclusive workplace which values diversity of background, experience and perspective amongst our team members.

We welcome all applicants and commit to a fair and equitable recruitment process for all.

The APA honors the richness and importance of Aboriginal and Torres Strait Islander cultures around Australia. We respect the thousands of years of custodianship of the lands on which we work, and we recognise the unique and valuable contribution Aboriginal and Torres Strait Islander team members make to our workplace.

We actively encourage applications from Aboriginal and Torres Strait Islander people.

All candidates must have full Australian Working Rights.

Only those successful in the selection process will be contacted.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis. We encourage you to submit your application as soon as possible.

We currently have an opportunity for an enthusiastic, customer focused person to join our friendly NSW team as an Events Administrator (Professional Development Coordinator). If you are looking to extend your administration skills and enjoy organising events we would love to hear from you.

This is a Part Time (4 days a week) 12 month contract position to cover Parental Leave.

Working Arrangements
This is a hybrid position where some of your days are spent amongst a small friendly team in the office at North Ryde and some days you can work from home. On the days you are at the office, you will enjoy modern amenities and FREE secure undercover parking with easy access to the metro. When you work from home you will have quality equipment and services to support you.

We value our team and want you to enjoy working with us. To ensure this we offer extensive support, on boarding and training with opportunities for ongoing professional development.

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including additional paid leave between Christmas and New Year, a doona day, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special staff discounts and more!

About us
The Australian Physiotherapy Association (APA) is the peak body representing the interests of over 33,000 physiotherapists in Australia. We advocate for consumer access to quality physiotherapy services, providing leadership in the wider health landscape, creating lifelong information and learning opportunities for members, and promoting the value of physiotherapy to the community.

APA is proud to be an Employer of Choice, Winner of the 2022 Association of the year award. We take pride in our collaborative and purpose-driven culture, underpinned by our core values of:

Accountability | Excellence | Collaboration | Courage | Respect.

About the role
The Professional Development Coordinator reports to the Manager, NSW/ACT and is responsible for the efficient delivery of Professional Development (PD) and member engagement events.

As part of the APA’s Education Division, you will work closely with the Manager, Professional Development Delivery as well as your interstate colleagues, to contribute to the national strategic and operational plans to achieve member engagement.

The APA Sydney office is located in North Ryde.

Key Responsibilities

• Professionally represent the APA and provide a high level of customer service to internal and external stakeholders.
• Deliver the APA’s professional development (PD) calendar of events, through high quality end to end logistical co-ordination and service delivery.
• Accurately prepare service agreements, documentation and resources to support the delivery of PD events reporting on outcomes to relevant stakeholders.
• Provide administrative support and general office duties that contribute to the efficient operation of the Branch Office as instructed by the Manager, NSW/ACT.

About you - selection criteria

• Previous experience in a member organisation, learning and development or event management role
• Highly developed written and verbal communication
• Effective organisation and interpersonal skills
• Knowledge and experience in stakeholder engagement and managing expectations
• Ability to work as part of a team to deliver on projects with competing priorities and tight deadlines
• Good computer skills and proficient in all elements of the Microsoft Office Suite and Zoom
• High degree of professionalism and commitment to customer service excellence
• Team focused attitude and ability to work with on the ground and virtual teams in an ever changing environment

Special requirements

• Participation may be required at meetings and events that will occasionally fall outside of normal business working hours and can include local or interstate travel
• Time in Lieu for these events will be accrued in line with APA’s policy regarding Hours of Work
• All employees are required to demonstrate behaviours that are in line with the APA’s values and Customer Service Charter when interacting with internal and external stakeholders at all times

A full position description is available at: https://australian.physio/aboutus/workwithus

If you are interested in the role please forward your resume and a cover letter addressing the selection criteria by clicking the here now.

If you have any questions please contact recruitment@australian.physio

The APA is a safe and inclusive workplace which values diversity of background, experience and perspective amongst our team members. We welcome all applicants and commit to a fair and equitable recruitment process for all.

The APA honours the richness and importance of Aboriginal and Torres Strait Islander cultures around Australia. We respect the thousands of years of custodianship of the lands on which we work, and we recognise the unique and valuable contribution Aboriginal and Torres Strait Islander team members make to our workplace.

We actively encourage applications from Aboriginal and Torres Strait Islander people.

All candidates must have full Australian Working Rights.

Only those successful in the selection process will be contacted.

We are seeking an experienced IT Manager to join our team at the Australian Physiotherapy Association.

As the IT Manager, you will be responsible for setting and delivering the IT strategy to drive organisational success, while ensuring compliance with regulatory requirements and maintaining robust security measures. This is a full-time position and will play a vital role in supporting the overall objectives of the business.

About The APA
As a leading voice in the healthcare sector, and with a membership of over 33,000 members, we are driven to support the success of our members and ensure that physiotherapy is the consumer’s first choice for health and wellbeing.

APA is proud to be an Employer of Choice, Winner of the 2022 Association of the year award and have a great working culture that is under pinned by our core values:

Accountability | Excellence | Collaboration | Courage | Respect

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, a doona day, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special staff discounts and more!

About the Role
As IT Manager, you will:

• Monitor and continuously improve technology service delivery processes and reporting.
• Manage and lead the Web Development and IT Support teams, ensuring the successful delivery of web projects and adherence to best practices in software development.
• Provide strategic oversight and support to the Project Management Office (PMO) to ensure the successful delivery of IT projects and the seamless execution of ongoing business functions, such as membership renewals.
• Develop & nurture key business relationships with partners, third-party suppliers, vendors, & staff.
• Embrace and promote the organisational culture.
• Manage, negotiate, and coordinate relationships with external IT support partners, including but not limited to Network and Infrastructure, security, and CRM providers.
• Chair and coordinate the internal Change Advisory Group and other relevant IT governance committees, facilitating effective decision-making & alignment with organizational objectives.
• Coordinate and oversee existing and new technology projects, utilizing key partners and internal resources, with a strong emphasis on managing the software development life cycle from inception to deployment.
• Manage IT budgets annually, covering CRM, third-party suppliers, website, telephony, and required capital expenditure.
• Develop, assess, and deliver IT policies and procedures and monitor for compliance.
• Present to the Executive Leadership Team, Audit and Risk Committee, & Board as required.
• Lead the development and implementation of IT strategies aligned with the APA’s goals.
• Oversee cybersecurity measures and incident response team & plan.

About you and selection criteria

• Broad and deep technical skills with the capability to identify emerging technology trends.
• Appropriate IT qualifications.
• Proven track record of creating and delivering IT strategies that align with business objectives and enhance member services, through effective collaboration with diverse stakeholders.
• Excellent understanding of IT network infrastructure and security.
• Experience with IT policies and compliance.
• Experience conducting audits internally or with vendors.
• Understanding of best practices in IT security such as NIST and the essential 8.
• Understanding of AI best practices such e.g Australia’s 8 AI Ethics Principles.
• A minimum of five years’ experience in IT management, with a focus on managing web development teams and project managers.
• Demonstrated ability to chair and lead multiple committees effectively.
• Excellent verbal and written communication skills.
• Previous experience in the delivery of IT projects.
• Experience in managing direct reports and conducting performance reviews.
• Skilled in developing and overseeing large budgets, with a strong track record of forecasting expenses, optimizing costs, and maintaining financial accountability.
• Strong problem-solving skills and a collaborative communication style.
• Excellent knowledge of the Office 365 suite of products.
• A strong customer service work ethic.
• Experience with Amazon Web Services (AWS) as well as Azure, including Entra ID & Intune.
• Ability to multitask and prioritize effectively.
• Experience in vendor management and contract negotiations.

Additional desired skills

• Previous exposure to CRM system design and functionality.
• Understanding of website functionality and security.
• Familiarity with project management methodologies (e.g., Agile, Scrum).
• Knowledge of data privacy regulations and best practices.

If you are an experienced IT professional looking to join a dynamic and forward-thinking organisation, we encourage you to apply for this opportunity. Please submit your resume and cover letter highlighting how you meet the Selection Criteria by clicking the here now.

A full position description is available at: https://australian.physio/aboutus/workwithus

If you have any questions please contact recruitment@australian.physio

The APA is a safe and inclusive workplace which values diversity of background, experience and perspective amongst our team members.

We welcome all applicants and commit to a fair and equitable recruitment process for all.

The APA honors the richness and importance of Aboriginal and Torres Strait Islander cultures around Australia. We respect the thousands of years of custodianship of the lands on which we work, and we recognise the unique and valuable contribution Aboriginal and Torres Strait Islander team members make to our workplace.

We actively encourage applications from Aboriginal and Torres Strait Islander people.

All candidates must have full Australian Working Rights.

Only those successful in the selection process will be contacted.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis. We encourage you to submit your application as soon as possible.

WHO WE ARE
The Australian Institute of Health and Safety is Australia’s national institute for health and safety professionals. With a legacy of 76 years shaping workplace health and safety, our commitment is to cultivate healthy, safe workers in productive workplaces.

At our conveniently located office at Kensington, join our dynamic team as a Member Experience Manager and be a vital part of our mission for workplace well-being.

ABOUT THE ROLE
Reporting to the Learning & Professional Development Manager, this role coordinates tasks to support the execution of AIHS Certification Programs. It ensures members access certification opportunities and uphold certification requirements across OHS/WHS and Emergency Management.

KEY RESPONSIBILITIES

• Administer the OHS/WHS and Emergency Management certification programs, including processing initial applications, assessor allocation, and maintaining application records.
• Collaborate with the Lead Assessor and assessment team to manage applications to completion.
• Act as the primary contact for certification-related enquiries.
• Support the Learning & Professional Development Manager in implementing certification programs.
• Respond to and track enquiries while proactively promoting certification opportunities to increase certified member applications
• Coordinate the Continuing Professional Development (CPD) program to ensure certified members meet ongoing requirements
• Engage with certified members to support ongoing involvement and retention
• Perform general administrative duties as required.

SKILLS, QUALIFICATIONS, AND EXPERIENCE

• Highly Organised & Detail-Oriented: Ability to manage multiple tasks, maintain accuracy, and meet deadlines efficiently.
• Strong Communication Skills: Well-developed written and verbal communication skills for engaging with diverse stakeholders.
• Customer-Focused Approach: Proactive in understanding and meeting stakeholder needs.
• Program Management Experience: Experience in program coordination or assurance administration is preferred.
• Sector Knowledge: Familiarity with membership associations and/or not-for-profits is desirable.
• Marketing & Outreach Experience: Ability to promote programs, engage potential applicants, and support membership growth.
• Technical Proficiency: Proficient in Microsoft Office Suite, with experience in digital platforms such as CRM systems (e.g., iMIS) or Learning Management Systems (LMS).
• Autonomous Work Style: Capable of working independently while contributing effectively to team goals.

WHY JOIN US?

• Flexible hybrid working
• Supportive culture
• Close access to public transport

Join us in creating a safer and healthier work environment. To enquire about this exciting opportunity, please reach out to Karen at 03 8336 1995.

APPLICATIONS
Submit your applications through SEEK, ensuring they include a cover letter, resume and responses to the basic questions provided by SEEK. Applications must address the selection criteria. Deadline for submissions is COB Friday 25 April 2025.

Be a part of our dedicated team, contributing to the well-being of workplaces across Australia.

Role Summary
The Association Membership Manager is responsible for driving membership growth, retention, and engagement. As the first point of contact for members, this role ensures a high-quality member experience while promoting the value of membership. The position requires strategic oversight of membership processes, engagement initiatives, and data-driven decision-making to support the organisation’s goals.

As part of a close-knit team, your success in this role contributes to the overall success of the organisation. We are looking for someone who takes pride in delivering a high-quality membership experience and understands the importance of team collaboration.

Key Responsibilities

• Membership Management: Oversee the entire membership lifecycle, including onboarding, engagement, and retention process and initiatives.
• Member Engagement & Communication: Develop and implement initiatives that enhance member value, including personalised communications, events, and recognition programs.
• Database & Reporting: Maintain accurate membership data, track key metrics, and generate reports to support organisational strategy.
• Program & Benefit Management: Support professional development opportunities, networking initiatives, and membership benefit programs.
• Collaboration & Support: Work closely with internal teams, branches, and industry stakeholders to align membership activities with the organisation’s objectives.

Qualifications & Skills Required

• 3-5 years of experience in membership management, customer relations, or administration.
• Strong relationship-building and communication skills.
• Proficiency in CRM and data analysis tools (Excel, Power BI, Mailchimp, SharePoint).
• Ability to manage multiple initiatives with a detail-oriented and analytical approach.
• Experience in developing and executing engagement strategies to enhance member satisfaction.

Success Metrics

• Membership growth and retention rates.
• Member satisfaction and engagement levels.
• Data accuracy and reporting efficiency.

This role is ideal for a proactive, strategic thinker with a passion for member engagement and organisational growth. The ability to hit the ground running is essential.

Key Attributes

• Strategic Thinker: Ability to drive membership growth and engagement.
• Proactive & Organised: Strong time management and attention to detail.
• Excellent Communicator: Builds strong relationships with members and stakeholders.
• Data-Driven: Comfortable using CRM systems and analytics for decision-making.
• Team-Oriented: Works collaboratively, understands that success is shared, and values contributing to a high-performing team.

Applicants for this position must have NZ residency only.

This is a Full-Time role, Monday to Friday, working from the National Office in Wellington. This is not a work from home role, and this is non-negotiable.

To be considered for this role, an interview will take place and references will be conducted. You may also be required to pass a pre-employment medical, drug and alcohol test. We will be assessing applications as they are received and reserve the right to close this advertisement early if a suitable candidate is found. We encourage interested applicants to apply as soon as possible

You can email your CV to:

- anne.smith@jobsmith.co.nz

- kayla.robinson@jobsmith.co.nz to apply.

Who We Are
The Planning Institute of Australia (PIA) is the national body representing planning professionals across the country. We support and inspire planners in their work to create vibrant places and thriving communities.

About the Role
We’re looking for an energetic, hands-on and relationship-driven State Manager to lead PIA's Queensland and the Northern Territory Divisions. This key role works closely with our members, and is critical for delivering our Strategic Plan, advancing our advocacy agenda, and supporting the planning profession. Our ideal candidate will have experience of member associations, advocacy, events management and working with volunteers.

The State Manager reports to PIA's Chief Executive Officer and works closely with a range of PIA team members around Australia, including the Chief Operating Officer, Head of Advocacy and Public Affairs, State Managers in other jurisdictions, and key local volunteer committees. The State Manager also leads a small team of staff based in South East Queensland.

Key Responsibilities
Your role will be broad and rewarding, with key responsibilities including:

• Leading the implementation of PIA’s strategic and operational plans in Queensland and the Northern Territory, including budgeting, reporting, and member engagement.
• Inspiring and developing a high-performing team through strong leadership, coaching, and support.
• Working closely with volunteers, including Committees and Networks, to harness member insights, energy, and expertise in delivering PIA’s mission.
• Driving impactful advocacy and policy initiatives aligned with both state and national priorities.
• Representing PIA in engagement with government, media, industry, and other key stakeholders to elevate the profile of planning and the profession.
• Cultivating strategic partnerships and securing sponsorships to enhance PIA’s reach and impact.
• Delivering a high-quality program of events and professional development activities, including conferences and the Awards for Planning Excellence.
• Growing and retaining membership through effective communications, marketing campaigns, and tailored member services.
• Supporting and empowering the Emerging Planners Networks to nurture the next generation of planners.
• Championing the promotion and uptake of national initiatives, including the Registered Planner membership category.
• Ensuring sound governance, contract management, and operational excellence in all aspects of local delivery.

What We’re Looking For
We’re seeking a proactive and strategic person who thrives in a dynamic, fast-paced environment. You’ll be equally comfortable shaping big-picture initiatives and rolling up your sleeves to get things done. With sound judgment and a collaborative mindset, you’ll bring strong relationship management skills, political and organisational awareness, and a passion for supporting a profession that creates lasting impact.

You’ll be self-motivated and adaptable, with the discipline to work effectively in a remote setting while staying connected to your team as well as a diverse network of members, volunteers, and stakeholders.

Essential Skills and Experience

• Leadership & Team Culture: Demonstrated leadership and people management capabilities, with a track record of fostering a collaborative, high-performing team culture grounded in trust, shared accountability, and recognition.
• Strategic Thinking & Problem Solving: Strong analytical, conceptual, and problem-solving skills, with the ability to think strategically, navigate ambiguity, and deliver outcomes in a fast-paced, agile environment.
• Policy & Political Acumen: Deep understanding of political and policy development processes, with significant experience in policy writing, briefing note and board paper preparation, and committee management.
• Stakeholder Engagement & Advocacy: Excellent interpersonal, negotiation, and advocacy skills, with a proven ability to build and maintain strategic networks and partnerships across government, industry, and community sectors.
• Communication & Media: Superior written and verbal communication skills, including experience in public speaking, media engagement, and high-level professional writing.
• Operational & Project Management: Strong organisational skills, with demonstrated experience in event delivery, professional development programs, and the management of staff, contractors, and complex projects.
• Financial & Contract Management: Sound financial literacy, including budgeting and reporting, with proven ability to secure and manage sponsorships, grants, and commercial agreements.
• Governance & Integrity: A solid understanding of governance frameworks, supported by personal integrity, sound judgment, and professional resilience.
• Sector Knowledge: Knowledge of or exposure to the urban and regional planning profession is highly desirable.

How to Apply
To apply, please submit your CV and a cover letter via SEEK here addressing the skills and experience listed above.

Applications close 4:00pm, Thursday 24 April 2025.

Database & Systems Administrator – iMIS CRM, SQL
NSW Political Party
Sydney CBD, 2000
Permanent, Full-Time
$90k - $110k plus super

About the Company
Our Client is a long-standing membership-based entity with a strong presence across New South Wales. It supports a large network of members, volunteers, and MP’s. The organisation operates with a structured constitution and regularly conducts internal elections, meetings, and events. Its central office supports operations, technology, communications, and political campaigns, working closely with members and stakeholders to ensure the effective coordination of statewide activities.

The Job
This is a new role reporting to the Party Affairs Director. You will manage the internal database and IT systems, ensuring high performance, data accuracy, and reliable reporting to support campaign activity, donor engagement, and operational processes.

About You
You’re a systems-focused professional with strong technical knowledge, attention to detail, and a proactive mindset. With experience managing databases (especially CRM or iMIS systems), you thrive in environments where data quality, system reliability, and performance are critical.

Your ability to balance technical problem-solving with broader strategic goals will allow you to support campaign efforts, manage reporting needs, and maintain the backbone of political operations. You're calm under pressure, work independently, and are comfortable collaborating with developers, stakeholders, and senior leaders.

Key Responsibilities

• Oversee daily operation of databases and IT systems (primarily iMIS), ensuring stability and performance
• Conduct data integrity checks, cleansing, and regular audits using SQL
• Write and run data reports and queries for campaigns, fundraising, and internal processes
• Troubleshoot system issues, including crashes, inconsistencies, and connectivity problems
• Monitor application performance and implement proactive fixes and optimisations
• Document system processes, best practices, and technical configurations
• Liaise with software developers, IT contractors, and vendors
• Contribute to system enhancements and process improvements

• Experienced in SQL database administration; iMIS experience highly regarded
• Strong understanding of CRM systems, data models, and database architecture
• Technical proficiency in SQL reporting and integration services
• Excellent problem-solving, time management, and multitasking skills
• High attention to detail and ability to work independently under pressure
• Strong written and verbal communication skills
• Relevant tertiary qualifications preferred
• A commitment to the values and objectives of the Liberal Party of Australia

Are you a proactive administration professional with a passion for engaging and supporting members? The National Retail Association (NRA) is looking for a Membership Engagement Officer to play a pivotal role in enhancing our members' experience and supporting our engagement strategies. If you have experience with CRM systems, a talent for administration and organisation, and enjoy collaborating with internal and external stakeholders, we want to hear from you!

About the Role
As a Membership Engagement Officer, you will be the first point of contact for members, ensuring seamless onboarding and delivering top-notch support. You'll manage membership records, handle enquiries, and support our communication efforts. Your work will directly impact member satisfaction and retention, driving engagement across our various platforms.

Key Responsibilities

• Membership Processing: Handle new memberships, renewals, and cancellations; maintain accurate, up-to-date records in our CRM.
• Onboarding & Support: Ensure new members have a smooth start, including distributing welcome information and introductory resources.
• Member Enquiries: Address and resolve member inquiries efficiently, ensuring a positive and responsive experience.
• Data Management: Maintain CRM data integrity and conduct regular audits to ensure accuracy and relevance.
• CRM & Marketing Integration: Support CRM integration with marketing tools like email platforms, optimising member communications.
• Outbound Engagement Activities: Support the Membership Manager to deliver the member engagement program including calling members and non-members.
• Understanding of Marketing & Events: Assist in brand and sales campaigns, major events and data quality.

What You’ll Bring

• Experience in membership engagement, customer service, or CRM management.
• Strong familiarity with Dynamics CRM and customer segmentation.
• Analytical skills to track engagement metrics and suggest improvements.
• An organized, proactive approach and excellent attention to detail.
• Communication skills for effective collaboration with internal stakeholders.

Why Join Us?
At the NRA, we are dedicated to supporting the retail industry and helping our members thrive. In this role, you'll have the chance to work with a team that values innovation, collaboration, and exceptional service. Enjoy professional development opportunities, flexible working arrangements, and the chance to make a real difference in the retail sector.

Apply here via SEEK today to become a valued member of the NRA team!

About Us
Strata Community Association (Qld) - SCAQ - is the peak industry body for body corporate and community title management (strata management) in Queensland.

Members include body corporate managers (strata managers), support staff, committee members and suppliers of products and services to the industry. In conjunction with industry stakeholders and various educational institutions, SCAQ works to raise the profile of the industry through law reform, education and training. This includes offering continuing professional development opportunities and networking for body corporate managers statewide, as well as information services to keep members updated on current issues.

Our office is based in the Brisbane CBD and is close to public transport. Hybrid arrangements can be negotiated.

The Role:
This is an exciting and busy role that is a pivotal part of our team. As our Events & Sponsorship Officer you will be curating exceptional event and engagement experiences for our members and sponsors - from inception to delivery. You will also be the key manager of our sponsorship and partnership program, working with our partners and event sponsors to ensure their experience with SCAQ as a key marketing partner is ‘second to none’.

This role is ‘end to end’, very hands on, and is a full-time position.

Responsibilities:

• Work with our member committees to develop and manage the annual SCAQ events calendar including the annual budget and ‘end to end’ delivery of all events.
• Manage the annual Partnership and Events Sponsorship program including the development of our Annual Prospectus, delivery of entitlements, and retention and attraction marketing.
• Curate, plan and successfully deliver our major events - the Annual State Conference (in conjunction with an external delivery partner), Annual State Awards, Golf Day, and other events.
• Manage and deliver member networking and social events as required including Xmas functions and Boardroom lunches etc.
• You will show initiative, have a proactive approach and anticipate partners and sponsors requirements demonstrating your commitment to customer service excellence.
• Work and collaborate with staff across Australia.
• Assist with other general administration as required.

Qualifications/ Experience:

• A genuine interest and passion for delivering events and creating memorable experiences for event participants.
• An ability to develop and administer partnership and sponsorship programs
• 5-10 years of experience in a similar role (although lesser experience considered for the right person).
• Highly organised with excellent attention to detail and the ability to manage several projects at the same time.
• IT experience with Microsoft Office suite;
• EventsAir experience.
• Budget management essential.
• Ability to work in a collaborative and team-oriented environment.
• Strong problem-solving skills, a creative mindset and the ability to work under pressure.
• Previous experience in an industry representative body is not essential but would be valued highly.
• A willingness to learn and develop new skills.

About you:
You are a dynamo - reliable, organised, creative and exude fantastic energy. You are looking for a role that will take you on the next step in your career, and one where you can be in charge of your patch (well, mostly!). You enjoy working with a small, close knit team and appreciate an environment that supports you to work autonomously.

Please provide a one page cover letter and your CV. Salary levels will be commensurate with experience. A position description is available - please email laura.bos@strata.community for further information.

To apply via SEEK, please click here.  This is an immediate vacancy and applications will close on Friday 18 April 2025.