AuSAE Jobs Board

• Institute of Public Administration Australia NSW (IPAA NSW)
• Not-For-Profit Member Association
• Hybrid working arrangements
•  Sydney CBD NSW 2000
• Full time permanent

About the organisation:
The Institute of Public Administration Australia NSW (IPAA NSW) is the professional association for almost half a million people working across the NSW public sector. They exist to support a confident, capable and connected public sector by helping public servants be at their best for themselves, their careers, and the people of NSW.

About the role:
As the Membership Manager, you will play a pivotal role in shaping IPAA NSW’s next stage of growth. This is an exciting opportunity to lead the rollout of a newly designed membership model, including a five-tier structure and refreshed value proposition.

You will drive initiatives that enhance member experience, grow engagement, and increase membership across key segments. This hands-on role blends strategic leadership with operational delivery, allowing you to influence how members connect, participate, and benefit from IPAA NSW. You will collaborate closely with internal teams and external partners to strengthen relationships, streamline processes, and ensure the membership function delivers long-term value.

To be successful you will have:

• Minimum three years’ experience in a membership management role within a professional association
• Proven ability to design and execute strategies that drive member acquisition, engagement, retention, and growth
• Strong stakeholder management skills, with the ability to influence and collaborate across teams and departments
• Strong expertise in CRM systems (experience with iMIS highly regarded) and data analytics to inform decision-making
• A proactive, solutions-driven mindset with a focus on delivering member-focused outcomes and continuous improvement
• Tertiary qualification in Communications, Business, Marketing, Community Development, Public Relations or a related discipline highly regarded however not essential
• Excellent communication and influencing skills, with the ability to translate insights into actionable strategies

• Lead the implementation and ongoing refinement of IPAA NSW new membership tier structure and value proposition
• Drive initiatives to increase membership acquisition, engagement, and retention
• Oversee the end-to-end membership experience, including administration, onboarding, and member support
• Analyse membership data and trends to track performance and identify opportunities for improvement
• Manage relationships with key partners, including government portfolios, ensuring value and engagement
• Collaborate with internal teams to inform events, learning programs, and networking initiatives
• Support the development of member communities to strengthen connection and participation
• Identify and implement improvements across systems, processes, and automation
• Represent IPAA NSW at events and engage directly with members where required

About Us
The Australian Institute of Architects is the peak body for the architectural profession in Australia, representing more than 14,000 members across the country and overseas. The Institute works to improve our built environment by promoting quality, responsible, and sustainable design.

About The Role
We're looking for someone to keep our Canberra office running smoothly. You'll support the Executive Leader with day-to-day operations, help coordinate member services and events, and be the welcoming face of the office for members and visitors.

This is a hands-on role for someone who enjoys variety - one day you might be managing event logistics, the next you're supporting governance processes or helping members navigate their queries. You'll need to be organised, personable, and comfortable juggling multiple priorities.

This is a six-month contract with potential to extend, based onsite in our Canberra office.

Applicants must have unrestricted Australian work rights for this position.

What You'll Do:

• Manage reception and front of house, providing excellent service to members and visitors
• Provide administrative support including meetings, calendars, correspondence, reporting and briefing materials
• Coordinate member events and provide onsite support at functions
• Handle member enquiries and support membership services including applications, renewals and member portal queries
• Manage budget administration, expense processing and supplier relationships
• Support office operations and equipment maintenance
• Maintain accurate member data and records

What You'll Bring:

• Proven experience in administration, operations coordination or member services (professional associations, membership organisations or similar environments desirable)
• Practical skills with AI tools to work more efficiently and solve problems
• Strong event coordination and office management capabilities
• Excellent communication and customer service skills
• Budget administration and basic governance support experience
• A proactive, can-do attitude and ability to work independently
• Tertiary qualifications in business administration, communications or related field desirable but not essential

Why Work With Us?

• Be part of Australia's most prestigious architecture conference
• Contribute to the Institute's mission of promoting quality, responsible and sustainable design
• Professional development opportunities in a collaborative environment

Interested? Apply via SEEK today!

The Australian Institute of Architects is an equal opportunity employer committed to creating an inclusive environment for all employees.

About the role:
Reporting to the State Manager, the Member Services and Events Executive enhances the member experience through high-quality events and services. You will plan and deliver conferences, seminars, webinars and networking activities, manage logistics and budgets, and ensure an excellent on-site and online attendee experience. You’ll build strong relationships with the volunteer network and act as a key local contact for member enquiries and feedback. The role also supports divisional communications and marketing, promotes the membership offer, and drives retention and satisfaction outcomes while assisting with day-to-day office operations.

About you:
You bring hands-on experience coordinating end-to-end events (in-person and virtual), including logistics, suppliers, run sheets and post-event reporting. You deliver responsive member/customer service and build trusted relationships with volunteers and stakeholders. You communicate clearly in person and in writing, and can draft newsletters and event promotions aligned to brand guidelines. You’re comfortable managing budgets, processing invoices and tracking spend. Highly organised and proactive, you can juggle competing deadlines, use MS Office/CRM tools, and thrive in a collaborative, member-focused environment.

Key Responsibilities:

• Responsible for coordinating a diverse portfolio of events and CPD delivery, including conferences, seminars, webinars, workshops, and social gatherings
• Accountable for marketing and promoting membership, events, and member services effectively to attract attendance and engagement
• Accountable for financial aspects related to events and member services. This includes working within budgets, finance policies and processes, principles of equity and consistency, expense tracking, assisting in achieving target revenue generation, and ensuring that events and services operate within budgetary constraints.
• Strong communication skills are essential for servicing members, internal stakeholders, and employers. Experience with professional communication practices, including face-to-face, emails, drafting customized member communications (e.g., newsletters), and member volunteer network support (e.g., Divisional Council agendas and minutes).

Why We Love Working at CPA Australia
At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.
• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us:
CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

How do I Apply?
Click here to apply via SEEK to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers